Old Mutual Consulting Jobs in Sunyani
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.
Duties And Responsibilities
- Provide telephonic and face to face service to customers and intermediaries.
- Deliver on daily production standards and adhere to service and quality standards.
- Adhere to business, process and compliance rules
- Build and maintain relationships with other departments, intermediaries and sales advisors.
- Manage customer relationships in person or telephonically.
- Perform quality checks on own work and adheres to service and quality standards.
- Collaborate effectively with others to achieve business results.
- Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries.
- Perform general office administration such as follow-ups, client call-backs and policy changes.
- Manages and resolves customer complaints and queries.
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Requirements: Skills, Qualifications and Experience required
- Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution
- Excellent written and oral communication skills
- Excellent relationship management skills
- Excellent interpersonal relationship skills
- Highly organized and structured, able to multi-task and prioritize appropriately.
- Results-oriented
Competencies
- Innovative
- Customer relations/Relationship Management
- Reporting
- Strong database management ability (Excel, Access etc)
- Execution
- Initiating Action/Proactive
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.
Duties And Responsibilities
- Provide telephonic and face to face service to customers and intermediaries.
- Deliver on daily production standards and adhere to service and quality standards.
- Adhere to business, process and compliance rules
- Build and maintain relationships with other departments, intermediaries and sales advisors.
- Manage customer relationships in person or telephonically.
- Perform quality checks on own work and adheres to service and quality standards.
- Collaborate effectively with others to achieve business results.
- Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries.
- Perform general office administration such as follow-ups, client call-backs and policy changes.
- Manages and resolves customer complaints and queries.
ADVERTISEMENT - CONTINUE READING BELOW
Requirements: Skills, Qualifications and Experience required
- Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution
- Excellent written and oral communication skills
- Excellent relationship management skills
- Excellent interpersonal relationship skills
- Highly organized and structured, able to multi-task and prioritize appropriately.
- Results-oriented
Competencies
- Innovative
- Customer relations/Relationship Management
- Reporting
- Strong database management ability (Excel, Access etc)
- Execution
- Initiating Action/Proactive
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