Visa Associate - Wakanow



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The visa Associate is mainly responsible for carrying out the daily administrative and functional tasks that relate to processing visa and advising clients on the visa application process.

Job Description

  • Scrutinize and verify documents prepared for visa processing
  • Maintain and record all application data in a timely and accurate manner
  • Manage all administration and logistics of passport delivery to consulate/applicant/logistics company etc
  • Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
  • Maintain high standards of ethics, integrity and compliance with corporate procedures
  • Ensure that the entire process is completed within the mandated TurnAround-Time
  • Convey customer’s feedback and suggestions to the supervisor in order to offer services that exceed customer expectations
  • Take immediate measures to resolve customer’s complaints in line with the company policies.


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Requirements

  • Excellent working knowledge of Microsoft Office
  • Excellent communication skills
  • Knowledge of visa processing


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