Front Office Supervisor - Pretty Pride Hotel

We are looking to hire a Front Office Supervisor who will be responsible for ensuring efficient front desk operations and delivering exceptional guest service.

Job Summary

This role involves supervising the front desk staff, managing guest check-in and check-out processes, and resolving guest concerns to ensure a positive and memorable experience.

Responsibilities:

• Supervise and coordinate the activities of the front desk team, including guest service agents and concierge staff.
• Ensure smooth check-in and check-out procedures and assist with reservations.
• Provide excellent guest service, including addressing inquiries, resolving concerns, and offering assistance.
• Ensure that guest requests and special preferences are fulfilled to the best of your ability.
• Create and manage staff schedules to ensure appropriate coverage.
• Train, mentor, and provide guidance to front desk staff for professional growth.
• Monitor and manage room reservations, including arrivals, departures, and room assignments.

• Work closely with the reservations department to ensure accurate bookings.
• Oversee cash and credit card transactions at the front desk, ensuring accuracy and compliance with hotel policies.
• Prepare and balance daily revenue reports and account for any discrepancies.
• Greet and check in arriving guests, providing information about hotel amenities, policies, and local attractions.
• Expedite check-out procedures and settle guest accounts, ensuring accuracy in billing.
• Implement and enforce safety and security measures, including key control, guest confidentiality, and emergency procedures.
• Handle guest concerns and security incidents in a professional and efficient manner.
• Maintain a clean, organized, and well-presented front desk area.
• Ensure that all necessary supplies are readily available.
• Foster clear communication with other hotel departments, such as housekeeping, maintenance, and reservations.
• Participate in regular department meetings and provide relevant updates.
• Prepare and present daily reports on occupancy, revenue, and guest feedback to management.
• Contribute to departmental and management reports as needed.

Qualification Required & Experience

Requirements:

• First Degree or diploma in Hospitality and Communications (relevant education or certifications a plus).
• Previous experience in a front office or guest service role, with at least [3 years] in a supervisory capacity.
• Knowledge of hotel operations, reservation systems, and property management software.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and customer service skills.
• Attention to detail and the ability to handle multiple tasks efficiently.

Location: Kumasi