BRAC Ghana Savings & Loans Customer Service Jobs in Ghana
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable financial institution seeks a qualified Customer Service Officer
Duty Station: Amasaman, Ofankor,Nsawam, Winneba, Swedru, Mankesim,Cape coast, Assin-Fossu and Twifo-praso
PURPOSE
First point of call for clients and support all other branch activities.
MAJOR RESPONSIBILITIES
Front Office responsibilities
- Work as first point of contact, with all clients, personal callers to the Office, confirming appointment times with relevant member of staff and taking appropriate action and hospitality
- Respond to incoming telephone calls and either place them to the relevant member of staff or take appropriate action
- Manage the information by creating and updating of clients loan and deposit applications and accounts.
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Controls
- Control the loan appraisal form and the client file before loan committee meeting, loan disbursement and after signature of Branch Manager and clients.
- Supervise the signing of contract between clients and BRAC Ghana
- Check that all files are complete and ready for loan committee
- Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure
- Share information and best practices with the other branch staff
- Report all the issues related to the job to immediate supervisor
- Use the reporting tools for control and analysis
- Daily Monitoring of staff attendance, movement register and submission of attendance book to the HR/Finance Offices for records .
Commercial responsibilities
- Welcome and inform the customers and potential customers at the branch.
- Open accounts for new customers
- Conduct information meetings organized in the branch for potential clients
- Participate in collective prospection and other commercial activities in the market areas with the client officers.
- Deal with clients in a manner that is conductive to strengthening the BRAC Ghana public image
- Participate in field promotion of BRAC Ghana products and services.
- Be actively involved in the development of deposit in the branch.
- Identify clients’ needs and propose new products/services to the management
- Participate in the promotion of new products and services by giving information to customers.
Administrative responsibilities
- Make arrangements of branch planning (Loan committee meeting, Client officer planning etc.)
- Ensure that branch documents are filed in a due manner, keeping the BRAC Ghana standards.
- Manage information by creation of clients, loan and deposit accounts.
- Establish and maintain good and clear working relationship with other branch staff.
- Assist in the training and coaching of new and existing staff.
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Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Skills or Experience
- Higher National Diploma (Secretaryship/ Administration/Management)
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A reputable financial institution seeks a qualified Customer Service Officer
Duty Station: Amasaman, Ofankor,Nsawam, Winneba, Swedru, Mankesim,Cape coast, Assin-Fossu and Twifo-praso
PURPOSE
First point of call for clients and support all other branch activities.
MAJOR RESPONSIBILITIES
Front Office responsibilities
- Work as first point of contact, with all clients, personal callers to the Office, confirming appointment times with relevant member of staff and taking appropriate action and hospitality
- Respond to incoming telephone calls and either place them to the relevant member of staff or take appropriate action
- Manage the information by creating and updating of clients loan and deposit applications and accounts.
ADVERTISEMENT - CONTINUE READING BELOW
Controls
- Control the loan appraisal form and the client file before loan committee meeting, loan disbursement and after signature of Branch Manager and clients.
- Supervise the signing of contract between clients and BRAC Ghana
- Check that all files are complete and ready for loan committee
- Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure
- Share information and best practices with the other branch staff
- Report all the issues related to the job to immediate supervisor
- Use the reporting tools for control and analysis
- Daily Monitoring of staff attendance, movement register and submission of attendance book to the HR/Finance Offices for records .
Commercial responsibilities
- Welcome and inform the customers and potential customers at the branch.
- Open accounts for new customers
- Conduct information meetings organized in the branch for potential clients
- Participate in collective prospection and other commercial activities in the market areas with the client officers.
- Deal with clients in a manner that is conductive to strengthening the BRAC Ghana public image
- Participate in field promotion of BRAC Ghana products and services.
- Be actively involved in the development of deposit in the branch.
- Identify clients’ needs and propose new products/services to the management
- Participate in the promotion of new products and services by giving information to customers.
Administrative responsibilities
- Make arrangements of branch planning (Loan committee meeting, Client officer planning etc.)
- Ensure that branch documents are filed in a due manner, keeping the BRAC Ghana standards.
- Manage information by creation of clients, loan and deposit accounts.
- Establish and maintain good and clear working relationship with other branch staff.
- Assist in the training and coaching of new and existing staff.
ADVERTISEMENT - CONTINUE READING BELOW
Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Required Skills or Experience
- Higher National Diploma (Secretaryship/ Administration/Management)