Assistant Director of Sales - Kempinski Hotel

Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales.

Key Responsibilities:

• Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Director of Sales & Marketing.
• Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Director of Sales & Marketing.
• Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
• Responsible for prospecting new accounts.
• Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.
• Conduct site inspections.
• Adhere to the Corporate SOP’s.
• Follow up of tentative bookings in the assigned markets.
• Detailed knowledge of competitor set.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
• Responsible for timely contracting from the client base responsible for.
• SMART contracting to ensure optimum yielding during annual rate negotiations.
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
• Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
• Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within set cost budget structure.
• Cross Sell other Kempinski Hotels.
• Aim to achieve the Company Sales Vision.
• Document all sales actions in SFA (S&C).
• Update OPERA contact database at all times.
• Understand, and follow the Company Sales Vision.
• Participation in Duty Manager rota.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• Ensure that all potential and real hazards are reported and rectified immediately.

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Desired Skills And Qualifications

• Relevant university degree in Marketing or related field (Must have)
• A Master’s degree and/or a relevant professional accreditation would be a plus
• At least Two (2) years experience in a Senior Sales position, preferably in a 4/5 star hotel.
• Local language: Proficiency in the local language spoken by the majority of staff and management is a must.
• English: Proficiency in oral and written English is a must.
• Other languages would be a plus.
• Good working Knowledge/experience in Human Resource Information System – from setup/implementation stage (Must have)
• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
• Micros Fidelio Opera and Sales & Catering

Personal Competencies: (All Must Have)

• Strong planning and organizational skills
• Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
• Role model for integrity ensuring fair and transparent processes at all times and inspiring trust.
• Where there is a multicultural team: working effectively in a diverse cultural environment.
• Ability to deal with ambiguity and diplomacy
• Problem-solving and analytical decision making ability and results focused.
• Passion for hotel operations and identification with the brand’s core values as a luxury services provider.
• Ability to multitask and work under pressure
• Attention to detail, ability to work independently with little or no supervision
• Pleasant, approachable and people oriented.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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