Golden Beam Industries Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB DESCRIPTION
- • Manage large amounts of incoming phone calls
- • Identify and assess customers’ needs to achieve satisfaction
- • Build sustainable relationships and trust with customer accounts through open and interactive communication
- • Provide accurate, valid and complete information by using the right methods/tools
- • Meet personal/customer service team sales targets and call handling quotas
- • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- • Keep records of customer interactions, process customer accounts and file documents
- • Follow communication procedures, guidelines and policies
- • Take the extra mile to engage customers
Qualification Required & Experience
- • Customer orientation and ability to adapt/respond to different types of characters
- • Excellent communication and presentation skills
- • Ability to multi-task, prioritize, and manage time effectively
- • HND minimum
Location: Accra
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB DESCRIPTION
- • Manage large amounts of incoming phone calls
- • Identify and assess customers’ needs to achieve satisfaction
- • Build sustainable relationships and trust with customer accounts through open and interactive communication
- • Provide accurate, valid and complete information by using the right methods/tools
- • Meet personal/customer service team sales targets and call handling quotas
- • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- • Keep records of customer interactions, process customer accounts and file documents
- • Follow communication procedures, guidelines and policies
- • Take the extra mile to engage customers
Qualification Required & Experience
- • Customer orientation and ability to adapt/respond to different types of characters
- • Excellent communication and presentation skills
- • Ability to multi-task, prioritize, and manage time effectively
- • HND minimum
Location: Accra
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