Job Description: Responsibilities, Qualifications, and Necessary Skills
Customer Service Jobs In Ghana 2024
Jobs In Accra 2024
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1. Patiently scroll down and read the job description below.
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- decision making skills
- communication skills
- Diploma/ HND
- 2 years of work experience
Location: North Legon, Accra
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