Customer Service Rep - Multirex Industries

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
  
  

Qualification Required & Experience

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• decision making skills
• communication skills
• Diploma/ HND
• 2 years of work experience
  
  

Location: North Legon, Accra