Document Review Specialist - FIDO

There are 2B adults worldwide who don’t have a bank account. 2B. That’s ~40% of the world’s adult population. 350M of these live in Sub-Saharan Africa. They are hardworking, young, connected adults who are invisible to the traditional banking system. Fido is changing that. We are building a borderless digital bank so that everyone can access financial products like credit, savings, and payments that make lives easier and better. 

Want to be an early employee of a unique consumer brand? Want to do work that has an impact on society? Join us. We build consumer products that are powered by a magical cocktail of real-time mission-critical ML models, behavioural psychology, and financial engineering. We promote meritocracy, decide fast and commit, and worship data. 

What will you do?

KYC Document Review Officer, you will play a crucial role in our financial institution's loan application process by meticulously reviewing and analyzing the Know Your Customer (KYC) documents submitted by applicants. Your primary responsibility will be to ensure compliance with regulatory requirements, mitigate potential risks, and safeguard the organization from fraudulent activities.

By conducting a comprehensive evaluation of the provided documents, you will help make informed decisions regarding loan approvals and support the overall success of our lending operations.

Key Responsibilities:

1. Document Review: Thoroughly examine and verify KYC documents, including identification, address proof, and other relevant paperwork submitted by loan applicants.
2. Risk Assessment: Assess the authenticity and credibility of the information provided by applicants to identify potential risks and fraud indicators.
3. Data Accuracy: Accurately record and maintain all documentation, comments, and decisions made during the review process. 
4. Collaboration: Communicate with the relevant internal teams to discuss discrepancies, clarify information, and request additional documents when necessary.
5. Quality Control: Continuously monitor and enhance the document review process to ensure high levels of accuracy, efficiency, and productivity.
6. Customer Service: Provide guidance and support to loan applicants regarding document submission requirements, and resolving any related queries professionally and courteously.
7. Reporting: Prepare on-demand reports and summaries of the document review findings for management and relevant stakeholders.

 Qualification and Requirements:

• Bachelor's degree in Finance, Business, or a related field.
• Proven work experience in Customer Service, KYC document review, AML compliance, or a similar role within the financial services sector.
• Strong attention to detail and excellent analytical skills.
• Ability to handle confidential and sensitive information with utmost integrity.
• Proficiency in using Microsoft Office applications and other relevant software and tools.
• Exceptional communication and interpersonal skills.
• Ability to work independently and efficiently in a fast-paced environment.
• A high level of professionalism and ethics.