Account Manager - Vodafone Ghana



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Job Description: Responsibilities & Requirements


Role Purpose

Implement the Enterprise Sales strategy and plan for growing revenues and sales order values for designated strategic and corporate accounts

  • To safeguard and grow revenue from allocated Strategic and Corporate Accounts nationally through account planning and opportunity management and relationship building
  • To meet annual targets for sales and revenues circa GHS 11m,
  • Drive profitability margins and customer satisfaction

Key Accountabilities

  • Provide account data to the Sales Manager for developing a sales plan and monitoring its implementation
  • Leadership/membership of virtual account teams to meet targets for profitability and revenues
  • Develop regional contact strategies and regional account development plans (ADP) for each of the allocated accounts
  • Develop a pipeline of prospects who are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed


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  • Exercise thought leadership at the Board level within the allocated accounts, demonstrating an understanding of the business strategies and communications dependencies of the customer; and presenting the compelling value proposition of Vodafone Enterprise Sales
  • Identify sales training and development needs and manage skills enhancement for self and the virtual account team
  • Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management
  • Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded
  • Provide sales performance data to support management decision-making
  • Ensure full compliance with telecommunications licence provisions, sector regulations and competition laws
  • Maintain effective working relationships with internal and external suppliers and with account teams in Vodafone Ghana Head Office

Educational And Technical Requirements

  • Business studies degree or equivalent
  • 5 years experience in sales /account management in an enterprise solution (preferably in Telecoms)
  • Consultative-based selling skills
  • Completed and certified in Vodafone Way of Selling (VWoS)
  • Contribute to the Vodafone Ghana sales strategy and decision-making processes, providing relevant inputs
  • Detailed understanding of the enterprise solutions needs of the regional corporate
  • Ability to exercise “thought leadership” throughout Vodafone Ghana and customer organisations
  • Self-motivated and self-starting, with the resilience to drive sales opportunities through to their final successful conclusion
  • A solid commercial understanding of how Enterprise Sales products can be applied to create commercial value in customers’ businesses
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