Jita Credit Partners Microfinance Limited Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are currently hiring enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives (Phone Support). If you have excellent communication skills, a passion for providing exceptional service, and enjoy resolving customer issues, we would love to hear from you.
Responsibilities:
- Handle inbound customer calls and provide timely and accurate assistance.
- Listen attentively to customers' concerns and inquiries, and resolve issues efficiently and effectively.
- Provide product information, answer customer questions, and offer appropriate solutions or recommendations.
- Maintain a high level of professionalism and empathy while delivering exceptional customer service.
- Document customer interactions and record important details or actions taken during calls.
- Collaborate with team members and other departments to resolve complex customer issues.
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Required Skills or Experience
Requirements:
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience, preferably in a call center or phone support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and ability to think quickly on your feet.
- Patience and empathy when dealing with customer concerns or complaints.
- Ability to multitask, manage time effectively, and work well under pressure.
- Proficient computer skills and ability to navigate various software applications.
- Willingness to work in shifts, including evenings, weekends, and holidays.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
We are currently hiring enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives (Phone Support). If you have excellent communication skills, a passion for providing exceptional service, and enjoy resolving customer issues, we would love to hear from you.
Responsibilities:
- Handle inbound customer calls and provide timely and accurate assistance.
- Listen attentively to customers' concerns and inquiries, and resolve issues efficiently and effectively.
- Provide product information, answer customer questions, and offer appropriate solutions or recommendations.
- Maintain a high level of professionalism and empathy while delivering exceptional customer service.
- Document customer interactions and record important details or actions taken during calls.
- Collaborate with team members and other departments to resolve complex customer issues.
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Required Skills or Experience
Requirements:
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience, preferably in a call center or phone support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and ability to think quickly on your feet.
- Patience and empathy when dealing with customer concerns or complaints.
- Ability to multitask, manage time effectively, and work well under pressure.
- Proficient computer skills and ability to navigate various software applications.
- Willingness to work in shifts, including evenings, weekends, and holidays.
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