Yara International Customer Service Jobs in Accra
Step-by-Step Guide to Applying for a Job
1. Read the Job Description Thoroughly
- Patiently scroll through the job posting to understand the role, requirements, and responsibilities.
- Highlight key qualifications, skills, and deadlines to ensure you meet the criteria.
- Note any specific instructions (e.g., documents required, application format).
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2. Locate the Application Method
Scroll to the section labelled "How to Apply" or "Mode of Application."
Look for details such as:
- Email addresses or online portals for submissions.
- Required subject lines (e.g., "Application for [Job Title]").
- Links to application forms (if applicable).
3. Prepare Your Application Documents
Curriculum Vitae (CV) / Resume: [ How to write a CV guide ]
- Tailor it to the job by emphasizing relevant skills and experiences.
- Keep it concise (1–2 pages) and error-free.
Cover Letter / Application Letter: [ How to write a Cover letter guide ]
- Address it to the hiring manager (use "Dear Hiring Manager" if unsure).
- Explain why you’re a good fit, referencing the job description.
- Avoid generic templates; personalize each letter.
Additional Documents:
- Certificates, portfolios, or references if requested.
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4. Follow Application Instructions Carefully
- Submit documents in the specified format (e.g., PDF, Word).
- Attach files with clear names (e.g., "JohnDoe_CV_AACProduction.pdf").
- If emailing, include a professional subject line and brief introduction in the body.
5. Double-Check Before Submitting
- Proofread for spelling/grammar errors.
- Ensure all attachments are included.
- Confirm the deadline and submit ahead of time.
6. Post-Application Steps
- Save a copy of your submission for reference.
- Follow up after 1–2 weeks if no response (politely inquire via email).
- Avoid applying multiple times unless instructed.
This guide ensures applicants present themselves professionally and maximize their chances of success. Continue to the job description below and Good luck!
Read Also:
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Yara is the world’s leading mineral fertilizer company with a truly global presence and with leading positions in ammonia, nitrates, NPK and speciality fertilizers. Yara Ghana was established in 2007 to strengthen the quality and depth of input supply and related services along agricultural value chains to increase the productivity of Ghanaian farmers.
Yara Ghana is looking for a Customer Support Specialist to join its digital team. The position will be based at our Head Office in Accra and will report to the Digital Retail Solutions Manager.
Responsibilities
- Support Crop and Digital Solutions in implementing and scaling new on-farm digital and integrated tools and solutions
- Work closely with and support the Digital Enablers, to feed data into the solution backend system
- Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk
- Manage and update the customer-facing knowledge base and help desk content
- Assist in communication between the Performance Marketing Campaign team and the respective Product Owners for technical issues
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Profile
- A university degree in business-related studies
- A minimum of 3 years of work experience in a customer service or customer support role.
- Excellent verbal and written communication skills
- Fluent in written and spoken English
- Fluency in some local languages will be a plus.
- Proficient in the use of Excel and other tools such as Power BI dashboards for data analysis
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