Customer Service Executive - Donewell Life Company Limited

JOB PURPOSE

To handle all Customer Service activities at the Branch

KEY RESPONSIBILITIES

• Providing Customer Service
• Handle walk-in clients and visitors
• Telephone Services
• Capturing of Micro Insurance cases
• Receipting & Banking
• General Administrative duties
• Generate monthly report
• Claims Administration
• Any other duties that may be assigned

LEVEL OF AUTHORITY

No level of authority

Required Skills or Experience

• A minimum of First Degree / HND
• A minimum of one year in a similar position

Personality Attributes

• Ability to organize the office
• Ability to handle and solve customer complaints
• Knowledgeable in Microsoft Word and Excel
• Reliable and trustworthy
• Organizational Skills
• Excellent administrative skills
• Ability to be innovative
• Ability to tolerate stress
• Excellent relationship 
• Team Building and Leadership

KNOWLEDGE AND SKILLS

• Excellent relationship-building and strong Interpersonal skills that enables the candidate to work with people at all levels in an organization.
• Proactive, enthusiastic and innovative 
• Good presentation skills
• Excellent written and communication skills

LOCATION: Accra Central, Head Office & Achimota

REPORTS DIRECTLY TO: Head, Technical