UX Interaction Designer - Ecobank

Interaction designers will be required to combine technical, design and customer service skills to do their job effectively. Their role is to help with product design, specifically concentrating on how customers interact with a product.

The primary mission will be to understand our business needs and product requirements and transform that understanding into user-focused and intuitive products, interfaces, and platforms for mobile and web.

Principal Accountabilities

• Participates in the development of engaging, usable, and beneficial interactions for the user through the business’s product.
• Specify the navigation or direction of the product at each stage, information organization, and formulating interaction design.
• Conduct consumer and market analysis to understand how the product is being received by the consumers along with the experience that the consumers get from the product.
• Define the right interaction model and evaluate its success by testing product interaction, reviewing the product’s specs, recommending production alternatives, and ensuring maintenance of a high-quality production standard.
• Compares the business’s product experience with the experience exuded by competing brands and comes up with product feature suggestions that will give the business’s product a competitive edge in the market.
• Analyze complex product and consumer requirements and conceive, design, and prototype interactive experiences that maximize the product’s potential while simultaneously ensuring long-term sustainability in the market.

JOB CONTEXT

The role of the Interaction Designer is to take the business’s product and transform into a product that the user interacts with perfectly. The role of the Interaction Designer is to create the best possible user experience for the consumers. The Interaction Designer works closely with the product development department and acts as an advocate for all users of the business’s product.

For the purpose of this advocacy, the Interaction Designer must be able to visually and verbally present product solutions necessary for the enhancement of users’ experience.

The Interaction Designer is always on the lookout for ways in which he can simplify product designs and how he can integrate a mix of interaction and visual experience into the business’s product. The role of Interaction Designer is a role that demands constant evolution and adaptation as the product, market, and consumer needs evolve.

The Interaction Designer, therefore, always strives to improve his skills and boost his professional growth. The Interaction Designer also engages himself in consumer research, information architecture, and usability testing for the effective performance of his functions.

JOB DIMENSION

• Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respect and responds sensitively the spirit of a policy to meet business goals and client needs. Respect and responds sensitively to others’ reluctance to change. Fosters flexibility through cross-training and developmental work assignments.
• Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.

• Converses with write reports and create/delivers presentations to all levels of colleagues and peer groups in ways that support problem-solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple inter-related situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
• Researches the underlying needs of business partners and recommends options with cost benefits. Leads initiatives and programs to meet and exceed customers’ expectations of deliverables. Monitors performance trends and updates business partners and senior management on progress. Educates clients in performance improvement opportunities offered by existing and new technologies. Responds to escalated service issues and involve other subject matter experts as needed. Develops and maintains strong relationships with customers. Ensures customer satisfaction.
• Investigates areas of disagreement. Presents facts, analysis, and conclusions or solutions in a way that demonstrates command of content, factors in perspectives and interests of the audience, and shows what’s in it for them or what meets the common good. Appeals to reason, uses data or concrete examples, visual aids, demonstrations, etc. Uses stories, analogies, or examples that effectively illustrate a point. Uses multiple actions to influence. Involves others in a process or decision to ensure their support. Seeks out and builds relationships with others who can provide information, potential business, and other forms of help.
• Researches organizational and professional trends. Networks internally and externally on areas of interest and concern. Evaluates sources, and collates and compares findings for bias, omission and accuracy. Conducts objective analysis. Prioritizes information by source. Monitors systematically. Deploys resources (time, people, and systems) to ensure timely management reporting. Reviews and determines need for corrective action and/or business opportunities.
• Analyzes errors, successes and failures, and sets strategies to rectify and increase knowledge. Solicits non-defensively performance feedback after each assignment. Identifies personal strengths and weaknesses, and defines areas for self-development. Converses with others about the effectiveness of and improvements needed to implement an idea or technique.
• Applies simple problem-solving methodologies to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
• Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the “right people,” despite location or functional specialty, in the team by matching individual capabilities and skills to the team’s goals. Works with a wide range of teams and readily shares lessons learned.

Job Skills/Experience

• A minimum of two years of UX or interaction design experience; experience with responsive Web design and frameworks that incorporate strong grid principles, such as Bootstrap.
• Proven well-designed examples of responsive grid-based layouts. Strong work portfolio that demonstrates systematic and creative design thinking as well as a deep understanding of UI/UX best practices.
• Strong ability to recognize and predict use cases and user interaction, including happy path as well as edge and corner cases, and incorporate them into designs.
• Excellent verbal and written communication skills (the ability to effectively sell an idea).
• Deep understanding of information design/architecture, gestalt principles, and user psychology.
• Ability to manage time wisely across projects and competing priorities, meet agreed-upon deadlines, and be accountable for work.
• Proficiency in graphic design, motion graphics, and digital art, a sensitivity to typography, color, layout, and a general awareness of materials/textures.
• Experience in working with a cross-functional team or large-scale software development lifecycle, including waterfall and agile methodologies.