Content Manager - SBP Africa

Purpose

• This position entails curating, organizing and editing lyrics/metadata to the content presented on SBP AFRICA App and website. Managing and administering (Curate, review & Upload) content provided and working with content providers/aggregators in Ghana
• This role is responsible for developing strategic direction for In-App operations. Its primary focus will be to translate primary insight into actionable strategic and creative direction by designing project/campaign approaches and collaborating with Internal/Regional/HQ teams to formulate strategic recommendations and clear paths for growth.

Key Roles and Responsibilities 

• Stay updated with industry trends, new releases (albums, singles & videos)
• Oversee all local Operations teams as well as hiring any new operations team roles.
• Manage and maintain the Content and Operation management systems (CMS & OMS)
  • Provide support to content providers/aggregator for uploading licensed music content onto the digital music platform via the CMS portal
  • Review metadata provided by content providers to ensure all music contents uploaded to the platform meets the required specifications
  • Timely content curation for all categories of the App and Website for operating country.

• In-App/Web Content Administration
  • Convert Music files to the required format – mp3 320kbps
  • Encode metadata (Genre, Year of release, title and artist’s info) on each file
  • Upload digital content received from CPs/Aggregators
  • Ensure artists profiles are updated with country, picture and bio information
  • Create and publish engaging content (Playlisting)
• Draft weekly/monthly/yearly OKR reviews and conduct regular growth and dip stats reviews, ensuring their company’s goals and objectives are achieved, as well as those of the region/department
  • Develop content strategy aligned content admin plan and curated content to achieve the short-term and long-term department targets
• Facilitate new starter onboarding and training for any new Onboarding or Support managers that we add in a region
• Be the Operations department gatekeeper with regard to OMS data, ensuring all the core functions are managed to the highest level and data integrity is secured.
• Work with the Global Head of Operations, as well as the heads of each team (C.A, Buzz, and AMR) to help draft and execute a template for new unified global operations workflows
• Be a key stakeholder in continued adoption of local operational process improvements and workflows, ensuring these connect into the wider global organization
• Help Regional/HQ Operations Managers work with local artists and industry KOLs to understand potential new strategies and operational needs, ensuring they are capable of supporting in early-stage conversations
• Work with the local Ops Managers and track BI metrics and data from local activities and event partnerships that will help monitor new and existing KPI’s
• Help and work with other Regional Heads of Operations to build a cohesive global department and network
• Be a key driver of instilling the Boomplay Ops mindset into all regional staff
• Be an ambassador for our working culture, helping to maintain the “Boomplay Family” vibe and inspiring those around you
• Working with the Content acquisition and Artist Relations team, help cultivate and grow artist relationships. Ensuring existing regional relationships remain strong
• Teach and monitor Ops teammate’s ability to communicate and collaborate with the HQ/Regional teams when gathering information on bugs, new features and platform enhancements
• When required, oversee hiring of key personal in newly established offices, and be a key stakeholder in the logistical setup of infrastructure and offices
• Help local/regional Ops Managers lead on strategic projects and initiatives

Key Performance Indicators (KPI)

Operation Quality

• Copywriting Standards
• Content Status: 
• Slide, Notifications (Push, FCM)
• Album/ Single Promotion and Treatment
• Hotspot tracking and Event mapping: Anniversary, Holidays

Team Co-operation and Communication

Key Release Operation

• Regular Key Release operation
• Key Release playlist treatment
• Artist Account and relations management
• Weekly Competitor Review

Regional Operation

• Communicating and aligning on trending local events, holidays and activations
• Regional Situation Comprehension
• Data-Driven Analytics
• Culture-Driven Focus
• New Opportunities for Brand Growth
• Weekly Stats Updates and Insights

Required Skills or Experience

• OND, HND or BSc. A degree in an IT-related course is a plus
• 3+ years of content management experience 
• Knowledge and skills in graphic design
• Relevant professional certifications

Required Competencies and Attributes

• A ‘digital native’ with experience in the music industry within the digital, commercial, or marketing space
• Existing relationships with labels and/or existing contacts at commercial/marketing platforms
• Hold a strong understanding of the music industry, new technologies and new ways fans are consuming content
• Experience with building relationships with Industry stakeholders
• Must have exceptional relationship management skills with existing music industry relationships and ability to collaborate with all teams across the business
• Analytically minded with the ability to read data and trends. Must be goal orientated and extremely organized
• Can handle extremely large workloads and multi-task in a very fast-paced, high volume music environment is critical to this role and a must
• Must be tech savvy with deep understanding of current & forthcoming technologies and general market trends
• Candidates should be creative, innovative, results oriented with strong attention to detail, and resourceful.
• Must be incredibly organized, able to prioritize and multi-task under pressure
• Must be proactive, have a ‘can do’ attitude and be willing to learn.
• Must be passionate about music!