Leasafric Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A company is looking to hire Bilingual Communications Reps/Call Center Agents. Individuals must be fluent in French and English.
Responsibilities
- Answering calls and responding to customer complaints.
- Providing customers with detailed information about services/ products.
- Cross-selling & Up-selling available services/products.
- Directing any urgent calls/issues to the Customer Service Manager
- Processing customer requests and refunds
- Adhering to the industry practices and company standards, at all times
- Maintaining a record of customer communication
- Verifying customer details before processing their requests
- Collecting payments and processing invoices when required
- Conducting customer surveys to ascertain customer requirements.
- Gathering feedback from customers
- Translating documents and customer emails
- Fulfilling monthly and annual sales target
- Obtaining call histories as and when needed
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Qualifications
- Must be an SHS /University graduate
- Must be Ghanaian
- Must be fluent in French & English
Necessary Skills
- Written and oral fluency in both languages
- Good computer skills
- Strong time management and organizational skills
- Good analytical and problem-solving skills
- Ability to maintain a calm composure during stressful events
- Good listening skills
- Ability to work in a team as well as independently.
- Empathetic and professional
- Ability to offer excellent customer service
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
A company is looking to hire Bilingual Communications Reps/Call Center Agents. Individuals must be fluent in French and English.
Responsibilities
- Answering calls and responding to customer complaints.
- Providing customers with detailed information about services/ products.
- Cross-selling & Up-selling available services/products.
- Directing any urgent calls/issues to the Customer Service Manager
- Processing customer requests and refunds
- Adhering to the industry practices and company standards, at all times
- Maintaining a record of customer communication
- Verifying customer details before processing their requests
- Collecting payments and processing invoices when required
- Conducting customer surveys to ascertain customer requirements.
- Gathering feedback from customers
- Translating documents and customer emails
- Fulfilling monthly and annual sales target
- Obtaining call histories as and when needed
ADVERTISEMENT - CONTINUE READING BELOW
Qualifications
- Must be an SHS /University graduate
- Must be Ghanaian
- Must be fluent in French & English
Necessary Skills
- Written and oral fluency in both languages
- Good computer skills
- Strong time management and organizational skills
- Good analytical and problem-solving skills
- Ability to maintain a calm composure during stressful events
- Good listening skills
- Ability to work in a team as well as independently.
- Empathetic and professional
- Ability to offer excellent customer service