SME Collections Lead - Vodafone Ghana

Looking for a fast-paced job where you get to utilize your strong leadership skills and financial acumen? Join our team as a collections manager and lead our credit and collections department, ensuring that cases are handled appropriately and according to company policy. With your excellent organizational skills, you will oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments.

You will have the chance to implement changes to the department as you see fit to create a proficient and efficient department. Foster team unity as you build relationships while working closely with your team and fellow managers to reach department and company-wide business goals continually.

Job Responsibility

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked
• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy
• Create and implement strategies to increase the number of successful collections on outstanding debt
• Recruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workload
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals
• Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed
• Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company
• Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits
• Ensure compliance to dunning policies to curtail churn
• Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets
• Meet retention target through customer issue resolution and increased reconnections
• Ensure 100% of dispute resolution before the next billing cycle from the month raised

Core competencies, knowledge, and experience

• Contribute to decisions on Credit and Collections in Vodafone Ghana and meet monthly collections target
• Prepare weekly cash collections for reporting to senior management
• Comply with all companies’ rules and policies
• Perform other requests made by the line manager,
• Report all collections-related issues to the line manager and recommend improvements
• Meet with customers for the purposes of mediation, negotiation, and debt collection strategy after consultation with line manager
• Liaise with other members of the Credit and Collections department to ensure all customer grievances are resolved

Responsibility towards:

• Key customers: Every department
• Key suppliers: Information Systems, Technology, and Finance
• Relations: Cross-functional relationships with all departments
• Work closely with the business units (ie consumer mobile, consumer fixed, and enterprise) to ensure customers are served with speed
• Regularly communicate with the line manager
• Establish and maintain effective working relationships with other employees, superiors, and the general public
• Design and implement simple reports on collections
• Show considerable knowledge of all billing systems
• Show considerable understanding of bookkeeping procedures

Must have technical/professional qualifications:

• Contribute to decisions on Credit and Collections in Vodafone Ghana and meet monthly collections target
• Prepare weekly cash collections for reporting to senior management
• Comply with all companies’ rules and policies
• Perform other requests made by the line manager,
• Report all collections related issues to line manager and recommend improvements
• Meet with customers for the purposes of mediation, negotiation, and debt collection strategy after consultation with line manager
• Liaise with other members of the Credit and Collections department to ensure all customer grievances are resolved

Responsibility towards:

• Key customers: Every department
• Key suppliers: Information Systems, Technology and Finance
• Relations: Cross-functional relationships with all departments
• Work closely with the business units (ie consumer mobile, consumer fixed and enterprise) to ensure customers are served with speed
• Regularly communicate with the line manager
• Establish and maintain effective working relationships with other employees, superiors and the general public
• Design and implement simple reports on collections
• Show considerable knowledge of all billing systems
• Show considerable understanding of bookkeeping procedures