AirtelTigo Sales / Marketing Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Summary
- The successful candidate will join as a Shop Manager in the Customer Experience department.
- (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth.
- The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.
Core Responsibilities
- Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.
People
- Responsible for performance management of owned shop employees.
- Provide coaching, recommend and supervise training for team members.
- Enforce and track process adherence of all customer experience employees in the shop.
- Participate in all trainings and personal development exercises.
- Provide team briefing and coaching programs to enhance service delivery.
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Process
- Manage customer experience deliverables, standards, processes, service levels and compliance in the store.
- Supervise health of acquisitions and ensure compliance on activations.
- Manage and ensure availability of products/devices in the shop.
- Responsible for driving enhanced customer experience in the shop.
- Responsible for team engagement.
Customers
- Ensure that L2 and L3 tickets are handled according to defined SLAs.
- Drive customer engagement initiatives in the store.
- Ensure good ratings on T-NPS and CES
Candidate Requirement
- Strong leadership skills and have demonstrated the ability to motivate, develop talents and manage a team to achieve goals
- Must be methodical and have an appreciable level of analytics
- Must be a team player with an appreciable level of emotional intelligence
- Must be customer and consumer-focused.
- Must have a growth mindset to exceed expectations and targets
- Project management Skills and sales brilliant basics are key
- Must have integrity, responsible and high sense of accountability.
- Excellent organizational, communication, selling, listening and interpersonal skills
- Willing to live anywhere in the country
- Must possess a valid driver’s license.
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Qualification Required & Experience
- A Bachelor’s degree from a recognized institution
- 2-4 years of experience in retail operations and management.
Core Competencies
- Excellent knowledge in retail operations management
- Excellent analytical and problem-solving skills
- People management skills
- Excellent planning skills
- Excellent interpersonal skills
- Excellent and effective communication skills, both orally and in writing
- Strong coaching skills
- Culture sensitivity.
Key KPIs
- Shop profitability
- T-NPS
- CES
- MFS, Data and Gross Adds acquisition
Location: Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Summary
- The successful candidate will join as a Shop Manager in the Customer Experience department.
- (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth.
- The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.
Core Responsibilities
- Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.
People
- Responsible for performance management of owned shop employees.
- Provide coaching, recommend and supervise training for team members.
- Enforce and track process adherence of all customer experience employees in the shop.
- Participate in all trainings and personal development exercises.
- Provide team briefing and coaching programs to enhance service delivery.
ADVERTISEMENT - CONTINUE READING BELOW
Process
- Manage customer experience deliverables, standards, processes, service levels and compliance in the store.
- Supervise health of acquisitions and ensure compliance on activations.
- Manage and ensure availability of products/devices in the shop.
- Responsible for driving enhanced customer experience in the shop.
- Responsible for team engagement.
Customers
- Ensure that L2 and L3 tickets are handled according to defined SLAs.
- Drive customer engagement initiatives in the store.
- Ensure good ratings on T-NPS and CES
Candidate Requirement
- Strong leadership skills and have demonstrated the ability to motivate, develop talents and manage a team to achieve goals
- Must be methodical and have an appreciable level of analytics
- Must be a team player with an appreciable level of emotional intelligence
- Must be customer and consumer-focused.
- Must have a growth mindset to exceed expectations and targets
- Project management Skills and sales brilliant basics are key
- Must have integrity, responsible and high sense of accountability.
- Excellent organizational, communication, selling, listening and interpersonal skills
- Willing to live anywhere in the country
- Must possess a valid driver’s license.
ADVERTISEMENT - CONTINUE READING BELOW
Qualification Required & Experience
- A Bachelor’s degree from a recognized institution
- 2-4 years of experience in retail operations and management.
Core Competencies
- Excellent knowledge in retail operations management
- Excellent analytical and problem-solving skills
- People management skills
- Excellent planning skills
- Excellent interpersonal skills
- Excellent and effective communication skills, both orally and in writing
- Strong coaching skills
- Culture sensitivity.
Key KPIs
- Shop profitability
- T-NPS
- CES
- MFS, Data and Gross Adds acquisition
Location: Accra
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