Nova Vector Limited Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB DESCRIPTION:
- The Head of Contact Center Operations oversees the performance of all the Contact Center Operators.
- They provide leadership, coaching and support to their team, and develop plans to achieve the call center targets.
- They will be responsible for managing rosters, training staff, allocating duties, hiring and firing staff and handling problems or queries that require a higher level of authority.
- They will also review employee performance and report progress to Management.
- The Head of Contact Center Operations is;
- Expected to develop strategies to increase the overall productivity of the Contact Centre functionality.
- Expected to manage the activities of Contact Center teams on a daily basis and assess performance.
- Expected to provide training for Contact Center Operators to ensure good performance.
- Expected to ensure the full application of Call Centre regulations and policies.
- Expected to keep a daily dashboard on indicators and statistics.
Qualification Required & Experience
- Must obtain a tertiary degree in Business Administration and at least 3 years of experience as a Call Operations Manager.
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KEY ATTRIBUTES
- Must be able to work under pressure.
- Must be able to meet deadlines and respond quickly to queries.
- Must be able and willing to work longer hours.
Location: Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB DESCRIPTION:
- The Head of Contact Center Operations oversees the performance of all the Contact Center Operators.
- They provide leadership, coaching and support to their team, and develop plans to achieve the call center targets.
- They will be responsible for managing rosters, training staff, allocating duties, hiring and firing staff and handling problems or queries that require a higher level of authority.
- They will also review employee performance and report progress to Management.
- The Head of Contact Center Operations is;
- Expected to develop strategies to increase the overall productivity of the Contact Centre functionality.
- Expected to manage the activities of Contact Center teams on a daily basis and assess performance.
- Expected to provide training for Contact Center Operators to ensure good performance.
- Expected to ensure the full application of Call Centre regulations and policies.
- Expected to keep a daily dashboard on indicators and statistics.
Qualification Required & Experience
- Must obtain a tertiary degree in Business Administration and at least 3 years of experience as a Call Operations Manager.
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KEY ATTRIBUTES
- Must be able to work under pressure.
- Must be able to meet deadlines and respond quickly to queries.
- Must be able and willing to work longer hours.
Location: Accra
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