Controller: Fintech Service Delivery - MTN Ghana

The Controller of Fintech Service Delivery at MTN Ghana is responsible for coordinating all functional activities on fintech-related projects and providing support on all Mobile Money (MoMo) transactional channels (MoMo As, AYoba, etc.) as assigned. This will include providing support on the implementation of all new fintech products & services and championing improvements on existing products and services.

Job Context

• Evolution and highly competitive Fintech Industry
• Multi-regulated and multifaceted stakeholder management
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Increasing demand for Fintech/digital experiences decisions to keep up with customers.
• Performance driven environment
• Global and MTN Group Fintech standards and best practices
• Active media engagement and brand reputation
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Agile ways of working

Job Role

• Coordinate onboarding activities and partnership relations for all MoMo Open API partners.
• Develop and track a checklist of activities as part of on-boarding process for all Third-Party Service Providers to ensure compliance with approved product design.
• Effectively participate in the design of User Acceptance Tests, with specific focus on identifying areas of improvement in relation to fraud prevention, optimal customer experience amongst others.
• Collaborate effectively with the fintech Product & Services team to develop products in line with business imperatives.
• Participate actively in business discussions and provide input to support the implementation of new business and offerings into products and services.
• Provide ongoing and timely reporting of projects, upgrades, system malfunctions and failures to appropriate team for redress
• Coordinate activities across all MoMo transaction channels. Channels include but not limited to all MoMo Consumer, Agent and merchant Applications including AYoba etc.

Education

• Minimum of a University degree in Information Technology/Systems, Business Administration, or other related qualifications

Experience

• Minimum of 3 years’ related experience in Mobile Financial Services or the banking industry

Knowledge

• Stakeholder Management
• Good knowledge of Product development
• Quality assurance management
• Electronic commerce appreciation.
• System management / Administration
• Strong analytical skills
• Customer-oriented
• Good appreciation of the agile ways of work
• Good knowledge of business risk Management

Competencies

Skills/Physical competencies:

• Ability to manage self and be a team player, take self-accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills - Leadership, customer centricity, collaborative
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively
• Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization
• Global thinker, Analytical thinking and Problem-solving abilities, Value Creator
• A positive attitude
• Eye for details

Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.