mPharma Recruitment 2022 - Healthcare, Customer Care & Logistics

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 500+ members, headquartered in Accra, Ghana, and backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers, and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across 9 African countries.

mPharma invites applications from suitably qualified candidates for the vacant positions below. JobSearch Ghana is creating transparency between you and the employers. Visit us every day for the latest mPharma Recruitment in September 2022. Please do not pay anybody a fee. Proceed with caution.

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#1. Physician Engagement Associate

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as the Physician Engagement (PE) Associate. The PE Associate works within the Health Services team to support Patient Support Programs mainly via directly engaging with Healthcare Professionals (HCPs) in healthcare facilities (hospitals and clinics) to introduce Patient Support Programs (PSPs).

This role entails building and managing physician relationships and marketing benefits of PSPs.

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#2. Primary Care Nurse

mPharma is looking for a responsible and trustworthy individual with a strong entrepreneurial mindset and exceptionally high work standards to join our Primary Care Unit as a Nurse. This role will be central to driving our primary care strategy and will work closely with our mutti pharmacies to offer healthcare services to thousands of patients.

The nurse will be primarily responsible for offering basic health screenings to clients of our pharmacies through the community health program and also working with various stakeholders to expand our virtual doctor consultation service, Mutti doctor.

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#3. Outbound Logistics Junior Associate

In order to reach its customers faster, mPharma runs a couple of warehouses and distribution centers across regions in Ghana and requires competent warehouse operatives for stock handling, picking, packing, and dispatch. 

The role sits in the Supply chain unit and is responsible for the accuracy of deliveries as well as stock counts within the warehouses and partner facilities.

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#4. Customer Service Junior Associate

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our project team as a Customer Service  Associate for a duration. He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty to the project in support of mPharma’s mission, vision, values, and strategic priorities.

This role will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position reports to the Customer Service Lead.

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#5. Call Center Rep (Pharmacy Technician)

mPharma is looking for a call center agent with a background in healthcare management and pharmacy studies.  The call center agent will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services. 

This candidate will be a member of our Call Centre team in Ghana and will work with the team to deliver value and high-quality service to customers.

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#6. Nurse Coach (NurseUp)

mPharma is looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Nurse Coach. The Nurse Coach works within the Health Services team primarily responsible for interfacing with patients in a specially designed Disease Management (DM) Patient Support Program (PSP) with health coaching for patients with heart failure.

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#7. Delivery Rider

mPharma is looking for a Delivery Rider with experience in motorbike delivery services. The delivery service is an integral part of mPharma’s operations, creating convenience and ensuring access to medication wherever members find themselves in the Greater Accra Region. The candidate will interact directly with our customers and ensure that they receive their packages on time, with excellent customer service.

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