Client Service Team Leader - First National Bank



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First National Bank Customer Service Jobs in Accra


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purpose

Controls and supervises Service Consultants in terms of service and admin to ensure an excellent customer experience.

responsibilities

  • Provide admin support to the service consultants.
  • Ensure compliance with all related procedures.
  • Ensure excellent customer experience.
  • Handle customer complaints.
  • Ensure the customer is correctly identified before authorising a withdrawal.
  • Golden Rules are followed at all times.
  • Ensure annual/sick leave is updated.
  • Ready use stock (BOB Cards/Debit cards).
  • General Ledger entries are completed as per requirements.


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experience and qualifications

  • Minimum Qualification: Relevant Degree.
  • Experience : 3 - 5 Years of related experience.
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