Knowledge Management and Communications Officer - Jhpiego

Jhpiego is an international, non-profit health organization affiliated with Johns Hopkins University. For 40 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and their families.

Jhpiego works with health experts, governments and community leaders to provide high-quality health care for their people. Jhpiego develops strategies to help countries care for themselves by training competent health care workers, strengthening health systems and improving the delivery of care.

Jhpiego designs innovative, effective and low-cost health care solutions to ensure a level of care for women and their families. These practical, evidence-based interventions are breaking down barriers to high-quality health care for the world’s most vulnerable populations.

Job Description

The Ghana Country Office of Jhpiego Corporation is currently looking for a visionary, passionate and dynamic person to fill the following positions: Knowledge Management and Communications Officer

• Duration: 1 year, renewable  
• Location: Accra 

Job Overview

Provide communications oversight to both organizational and project communications, to ensure high-quality strategic communications to donors, stakeholders and beneficiaries, ensuring that communications adhere to the policy.

Duties and Responsibilities

i. Communications Strategy

• Update and implement the communication strategy for Jhpiego Ghana in consultation with the project staff and the Global Communications team.
• Interact and strategize with the Communications team at the Baltimore office to understand the Global Communication strategy and practices.
• Develop capacity building activities for staff to enhance their ability to communicate about project achievements.

ii. Success Stories

• Work with the programme team to develop success stories and to explore opportunities for potential program highlights.
• Interview identified clients, providers, program managers to develop success stories.

iii. Materials & Report Development

• Provide support to program teams to develop effective communication tools and IEC materials. 
• Support program teams to draft, editing and formatting programme documents, including communication deliverables such as newsletters, brochures, flyers, job aids, ads, promotional videos and slideshows.
• Ensure proper branding and marking of Jhpiego and program materials and activities as per Jhpiego or program-specific branding and marking guidelines 
• Assist with developing and producing documents, reports and presentations according to Jhpiego guidelines for internal program needs and externally for dissemination.
• Document literature reviews on MCSP and contribute to program discussions.

iv. Internal Jhpiego Communications

• Manage and support knowledge sharing efforts including staff participation in webinars, seminar series (BBLs) presentations, events, online discussions, mailing lists (internal, and for Jhpiego/Ghana stakeholders) and communities of practice
• Track, assess and respond to internal communication requirements, when required.
• Update headquarters staff quarterly on key activities and achievements such as success stories.
• Maintain, develop and regularly showcase Ghana's presence on Jhpiego website, social media, my.Jhpiego, program intranet platforms and other communications tools
• Undertake all other activities as instructed by the supervisors towards furthering organizational objectives.

v. Photos and Video Database

• Compile/collate program-related photographs and videos.
• Catalogue photos and videos and prepare a central repository.
• Ensure that project teams are taking good quality photos and are adhering to Jhpiego's communication policy.

?vi. Media Coverage and Stakeholder Engagement

• Ensure that Jhpiego is appropriately and effectively represented at public health events and conferences.
• Ensure that activities and achievements are covered in the local media.
• Support programme team to manage media at project events (i.e. drafting talking points).
• Coordinate and direct regular updates on new technical knowledge, approaches and successes to the Government and to Jhpiego
• Maintain updated project and technical briefs.

Required Skills or Experience

• An advanced degree in Communications, Public health or a related field is essential.
• A minimum of 7 years experience in Communications or Development Communications.
• Previous experience in the health development sector, working on USAID or other donor-funded programs preferred.
• Proven oral and written communication skills are essential.
• Excellent organizational skills, detailed-oriented and a high degree of accuracy required.
• Extensive experience with Microsoft Office Suite, Adobe, PageMaker, Photoshop, Illustrator, and Corel graphics are required.
• Strong analytical skills and sound judgement.
• Excellent interpersonal skills to effectively interact with all levels of staff, partners and other stakeholders.
• Ability to work independently and as a member of the team.
• Be self-motivated, proactive and have a positive attitude to work requiring minimum supervision.