Senior Reservation and Ticketing Agent - Qatar Airways

We, Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Commercial team in Accra as Senior Reservations and Ticketing Agent.

• A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
• Serve customers professionally through telephone or in-person to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
• Assists passengers requiring special assistance to board or depart.
• Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints daily.
• Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” daily.
• Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints daily.

• Assist in controlling cash flow to ensure that the daily sales report is closed on time daily basis.
• Initiate and promote QR products and services to generate additional revenue at each opportunity daily

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, the impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification

• 3 years of job-related experience
• Excellent communication skills with fluency in the English language.
• Thorough knowledge of special rates/offers/promotions.
• Proven ability to manage room sales with due regard to the Revenue.
• Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
• A high potential individual is willing to be trained/learned.
• Demonstrates Quality Consciousness.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.