Head of Marketing & Communications - Personnel Practice



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Personnel Practice Sales / Marketing Jobs in Accra


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The role is responsible for deploying an overarching marketing strategy including branding, B2B demand generation, online and offline customer marketing and advertising. The role will be the owner of a standalone marketing budget to be used to drive demand; the owner of customer experience metrics to create and deploy merchants’ solutions improvement strategies

General Duties

Marketing Strategy and Implementation

  • Drives strategy and execution for digital marketing, lead generation and engagement, including content marketing, digital advertising, search engine optimization, mobile, and social media.


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  • Develops the B2B demand generation strategy for Emergent Payments Ghana
  • Defines and develops a customer segmentation strategy

Market Research and Product Development / Improvement

  • Owns customer experience metrics collaborating with the service desk team 
  • Analyzes qualitative and quantitative data to identify problems and pain points in the customer journey, as well as opportunities for growth.
  • Innovates new customer solutions for secure and convenient package delivery
  • Oversees customer insight survey processes, and translate insights into actions – new product development or improvements on existing one
  • Stays up-to-date with competitors and understand the latest trends in the industry.

Marketing Communication and Branding 

  • Manage daily execution of campaigns across marketing channels.
  • Ensures brand consistency across media and platforms in marketing messaging and product copy.
  • Plays a key role in local branding decisions 
  • Nurtures campaigns available to the sales force
  • Manage social media accounts, by implementing a social media strategy


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Required Skills or Experience

EDUCATIONAL QUALIFICATION (minimum entry-level qualification required by the position)

  • University degree in Marketing or a related field; an additional professional certificate in Marketing (CIMG, CIM-UK) will be an advantage 
  • A minimum of 7 years of marketing experience, preferably in the retail and commerce industries

TECHNICAL (key job knowledge/skills required by the position)

  • Ability to create and manage content for distribution to online channels and social media platforms for B2B
  • Demonstrated ability to create B2B marketing programs that increase revenue and generate customer acquisition, conversion and lead generation
  • Ability to plan and execute digital Marketing Strategy experience.
  • Ability to conduct market research 

MANAGERIAL (State key managerial knowledge/skills required by the position)

  • Ability to plan, organise and execute programmes
  • Ability to prepare marketing plans and budget and monitor their execution
  • Ability to deliver work to tight deadlines, with good organizational and time-management skills


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PERSONALITY (State key personal attributes required by the position)

  • Ability to create / innovative; being organized /detail-oriented; team player/ solution-oriented approach
  • Have strong analytical skills, proven ability to consume and understand data, to provide clear results and analysis
  • Ability to relate effectively to people at all levels
  • Ability to communicate well, with good presentation skills
  • Being assertive – ability to articulate viewpoints and stick to them where necessary


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