Reform Pharmaceuticals Limited Customer Service Jobs in Accra
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Reform Pharmaceuticals Limited seeks to recruit a qualified candidate as Customer Care Officer
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
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Qualification Required & Experience
- Documentation Skills
- Listening Skills
- Phone Skills
- Diploma or HND
- Multitask
- Patience
- 1 – 3 years professional experience
Location: Kwashiman, Accra
« Go back to the jobs list
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Reform Pharmaceuticals Limited seeks to recruit a qualified candidate as Customer Care Officer
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
ADVERTISEMENT - CONTINUE READING BELOW
Qualification Required & Experience
- Documentation Skills
- Listening Skills
- Phone Skills
- Diploma or HND
- Multitask
- Patience
- 1 – 3 years professional experience
Location: Kwashiman, Accra
« Go back to the jobs list