Google Engineering Jobs in Accra
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Responsibilities
- Help seed and grow operations in Ghana working closely with the global teams and local suppliers. Learn, educate, and advocate for the region.
- Manage service delivery, including site operations and stakeholder management for the designated service offerings.
- Own and drive excellent business results through vendor partners. Monitor Key Performance Indicators (e.g. Quality, Timeliness, Cost, etc.) to ensure vendor teams are meeting expectations and delivering excellent service.
- Identify opportunities to streamline processes to help address business needs. Re-engineer processes in collaboration with Program Managers to improve efficiency and customer satisfaction.
- Operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Own delivery of processes with support from vendor partners.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with analytics, structured data sets, and SQL.
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Preferred qualifications:
- Experience in project management, customer service, process quality, and process optimization.
- Experience working with executives in a fast-paced environment.
- Experience working with cross-functional and cross-geographical stakeholders.
- In-depth knowledge of one or more areas within Google Ads (e.g. Analytics, Policy, Search, etc.) or related Ad platforms.
- Ability to deliver business transformation programs in a fast-paced, ambiguous, and dynamic environment.
- Ability to set operational and quality goals, measure and report outcomes, track and scale successes, root-cause problems in design/execution, and ensure business impact.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
-->
Responsibilities
- Help seed and grow operations in Ghana working closely with the global teams and local suppliers. Learn, educate, and advocate for the region.
- Manage service delivery, including site operations and stakeholder management for the designated service offerings.
- Own and drive excellent business results through vendor partners. Monitor Key Performance Indicators (e.g. Quality, Timeliness, Cost, etc.) to ensure vendor teams are meeting expectations and delivering excellent service.
- Identify opportunities to streamline processes to help address business needs. Re-engineer processes in collaboration with Program Managers to improve efficiency and customer satisfaction.
- Operationalize solutions in partnership with cross-functional stakeholders and vendor partners. Own delivery of processes with support from vendor partners.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with analytics, structured data sets, and SQL.
ADVERTISEMENT - CONTINUE READING BELOW
-->
Preferred qualifications:
- Experience in project management, customer service, process quality, and process optimization.
- Experience working with executives in a fast-paced environment.
- Experience working with cross-functional and cross-geographical stakeholders.
- In-depth knowledge of one or more areas within Google Ads (e.g. Analytics, Policy, Search, etc.) or related Ad platforms.
- Ability to deliver business transformation programs in a fast-paced, ambiguous, and dynamic environment.
- Ability to set operational and quality goals, measure and report outcomes, track and scale successes, root-cause problems in design/execution, and ensure business impact.
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