Housekeeping Attendant - Kempinski Hotel Gold Coast City

Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state-of-the-art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre, and the National Theatre.

The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities, and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country

ROOM ATTENDANT

The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.

Main Responsibilities

• Clean assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of the hotel product and service knowledge in order to answer guest questions.
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention to guests, unusual situations, incidents that need follow-up, to ensure consistency and guest satisfaction.
• Verify the physical status of the room and updates the Order Taker of any discrepancies found.
• Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
• Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves, but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
• Clean assigned guest rooms, the late checkout, and late service required by guests, according to standards established by the hotel. It involves, but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
• Keep informed of hotel products and services knowledge in order to answer guest questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills And Qualifications

• A minimum of SHS Certificate or equivalent
• Previous hotel-related experience beneficial
• English –oral skills are beneficial
• Attention to details
• Flexibility in terms of scheduling
• Physical ability to clean 13 rooms per day according to standards
• Physical ability to push and pull the room attendant cart
• Team player
• Reliable
• Tolerant and open-minded
• Works well under pressure

About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.

We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.