Advans Ghana Savings & Loans Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Client Relationship Officer is primarily responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio.
He/she will also be responsible for developing the savings and deposits portfolio for the target groups
MAIN DUTIES AND RESPONSIBILITIES
Commercial Activities
- Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
- Introduce Advans Ghana products and services to the target population
- Follow-up the prospects by regular contact with the identified potential clients
- Propose new products and services to his/her current clients
- Identify client's needs and propose new products/services to the management
- Encourage clients to open deposit accounts and meet targets
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
- May be tasked to lead in the organisation and implementation of group prospection and other commercial activities.
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Loan Activities
- Assist the clients with loan applications.
- Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
- Present the loan request to the loan committee.
- Monitor the loan portfolio and ensure a timely repayment.
- Organize recovery actions in case of late repayment.
- Maintain regular contact with clients by organizing visits to the field.
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationships with small businessmen/women.
Administrative Activities
- Keep complete and detailed documentation on each client
- May be tasked to assist in the organisation of the branch’s loan committees.
- May be required to assist in on-the-job coaching of new CROs.
Organization and Control
- Prepare weekly planning with expected tasks and visits to be done.
- Share information and best practices with staff.
- Report all the issues related to the job to the immediate supervisor.
- Analyse the client portfolio by using operational reports.
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Performance Criteria
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
GENERIC ACTIVITIES
- Prospection, client/guarantor visits, loan disbursement, recovery
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Client Relationship Officer is primarily responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio.
He/she will also be responsible for developing the savings and deposits portfolio for the target groups
MAIN DUTIES AND RESPONSIBILITIES
Commercial Activities
- Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
- Introduce Advans Ghana products and services to the target population
- Follow-up the prospects by regular contact with the identified potential clients
- Propose new products and services to his/her current clients
- Identify client's needs and propose new products/services to the management
- Encourage clients to open deposit accounts and meet targets
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
- May be tasked to lead in the organisation and implementation of group prospection and other commercial activities.
ADVERTISEMENT - CONTINUE READING BELOW
Loan Activities
- Assist the clients with loan applications.
- Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
- Present the loan request to the loan committee.
- Monitor the loan portfolio and ensure a timely repayment.
- Organize recovery actions in case of late repayment.
- Maintain regular contact with clients by organizing visits to the field.
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationships with small businessmen/women.
Administrative Activities
- Keep complete and detailed documentation on each client
- May be tasked to assist in the organisation of the branch’s loan committees.
- May be required to assist in on-the-job coaching of new CROs.
Organization and Control
- Prepare weekly planning with expected tasks and visits to be done.
- Share information and best practices with staff.
- Report all the issues related to the job to the immediate supervisor.
- Analyse the client portfolio by using operational reports.
ADVERTISEMENT - CONTINUE READING BELOW
Performance Criteria
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
GENERIC ACTIVITIES
- Prospection, client/guarantor visits, loan disbursement, recovery