Retail Territory Manager - Puma Energy

Main Purpose:

Responsible for managing the relationship between Puma Energy and Retailer at site level, ensuring consistent delivery of the Puma energy Retail Operational Standards

Quality Management System Compliance

• Comply and support the Quality Management system in all aspects of your role.
• Adopt and implement the principles of continuous improvement in all aspects of your role.
• Ensure the awareness of customer requirements (internal & external) are promoted throughout the business.
• Review, monitor and provide feedback on the effectiveness of the quality management system.
• Engage, support and continuously improve communication processes that support the quality management system and provide positive outcomes for the business, customers and key stakeholders.
  
  

Workplace Health & Safety

As a Worker;

• Take reasonable care for your own health and safety
• Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons

• Comply, so far as you are reasonably able, with any reasonable instruction and training that is given
• Co-operate with any reasonable policy or procedure relating to health, safety or environment at the workplace that has been notified to you
• Attend and actively participate in consultative arrangements such as toolbox talks and risk assessments
• Ensure that any hazards, incidents, accidents or near-hits are reported to your supervisor.
• Use machinery and equipment (including personal protective equipment-PPE) only in accordance with the procedures and training provided to you.
• Be familiar with evacuation and emergency procedures and the location of first aid and fire equipment.
• Ensure your activities do not cause, or are not likely to cause, environmental harm
• Minimise waste; separate reusable and recyclable materials from the general waste stream, use bins provided.
• Clean up spills appropriately and notify your Supervisor.
  

Knowledge Skills and Abilities, Key Responsibilities:

1 - Identify Gaps hindering optimal Retail Site performance (including service and ‘people’) in assigned territory in order to profitably deliver Puma’s Customer Commitment and Profitability Goals

2 - Motivate, Coach and Develop Retailers in order to maximize sales potential and protect Puma’s interests

3 - Participate in attraction and selection of the right Retailers

4 - Through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated

5 - Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counselling to underperforming sites)

6 - Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans

7 - Ensure Retailers implement all areas of service excellence and ensure compliance with the Site Operations/HSSE standards, contracts and manuals

8 - Manage and maintain Retail Master Plan within Territory through Retailer assessment and involvement with recruitment processes

Requirements:

Qualifications:

• University degree, preferably in Marketing, Business Administration, Finance, Statistics and Engineering.
  
  

Experience:

• 5 years minimum of experience in the Oil Industry, including Retail and/or Property/Development.
  
  

Skills:

• Strong negotiation and influencing skills.
• Demonstrate advanced analytical and logical thinking.
• Well-developed interpersonal, verbal and written communication skills.
• Ability to deliver quality presentations to internal and external stakeholders.
• High level of knowledge and proficiency in computerised systems, including Microsoft Office Suite.
• High level time management and organisational skills with the ability to manage multiple complex tasks concurrently and still deliver quality output.
  
  

Competencies:

• Have a strong bias for action.
• Proven business acumen.
• Ability to work with limited supervision.
• Ability to use initiative and make decisions.
• Self-Starter
• Planning and Organising

Key Relationships and Department Overview:

Internal :

• General Manager
• Retail Management Team
• Business Support Management
• Finance Department
  
  

External:

• Service Station owners
• Service station Retailers
• Service station staff
• Government Regulatory Authorities
• Developers
• Property Valuers