Dispatch Rider - Advans Ghana Savings & Loans Limited

Advans is a leading microfinance group established in 2005. Advans mission is to respond to the need for financial services of small businesses and other populations who have ill-adapted, limited or no access to formal financial services. The Advans Group currently spans nine countries: Cambodia, Cameroon, Ghana, the Democratic Republic of Congo, Côte d’Ivoire, Pakistan, Nigeria, Tunisia and Myanmar. As at end of December 2020, the group served more than 1,000,000 clients and employed more than 7,500 staff. The group’s shareholders are EIB, KfW, FMO, CDC Group plc, FISEA (AFD Group) and IFC. In Ghana, Advans operates since 2008 and serves around 70,000 clients through 20 branches and various channels and around 650 employees.

Job Description

• Job: Dispatch Rider
• Function: Deliveries and Pick ups
• Department: Logistics
• Level: OS2
• Direct Manager: Logistics Manager

JOB PURPOSE

Objectives

• Responsible for driving/riding Advans Ghana Savings and Loans cars/motorbike, as well as for ensuring the proper maintenance of these cars/motorbikes
• Bills Payment
• Letter Box Management
• Dispatch of items like : Cheque books, Client card, Client Forms etc from back office to all branches

DUTIES/PRINCIPAL ACTIVITIES

Responsibility

• Drive Advans Ghana cars / motor bikes
• Car / Motor bike Maintenance

Generic Activities

• Drive Advans Ghana cars/motor bikes according to management policy.
• Fill Logbook on every driving/riding trip made
• Ensure the car/motor bike maintenance by doing routine checks (brakes, wires, cables, tyres
• status)
• Cleaning of the cars/motor bikes
• Regular maintenance in relation with suppliers: to ensure that filters, other basic appliancesare checked regularly and replaced in a timely manner, and that motor oil, other levels (brake liquid, cooling fluid, water etc.) are as per the cars/motors’ manufacturers standards
• To inform immediately his supervisor about any existing or potential problem with one of the
• car/motorbikes
• To ensure that car/motorbike documentation (insurance, vehicle license) are up to date
• To inform in advance when fuel tank is about to be empty and to fill the tank

Challenges on the Job

• Other Unqualified road users that might cause accident

Interpersonal Relations

Internal relations

•  Immediate superior: Logistics Manager
•  Internal clients: Peer drivers/ Branch staff / Head Office
•  Peers: Colleague Drivers

External relations

•  Clients
•  Suppliers / service providers
•  Investors
•  Company’s partners

Delegation Level

Everyday business:( e.g. operating expenses, invoices, etc.)

• Dispatching activities:
  • To pay or go for Bills where necessary
  • Dispatch of Hard Drive from IT department to Ashaiman branch twice a week
  • Dispatch of pay cheque to some of the suppliers
  • Dispatch of letters to BOG and other financial institutions
  • Take deliveries from other institutions to Advans Ghana
  • Purchase of Electricity Power
  • Go for Letters from postal box every week
  • Do collateral Registration at BOG At times
  • Make payment for flight booking for staffs

Career Path

Horizontal mobility

• What transfer to another function within the company is possible? At what grade?
  1. Recovery Officer
  2. Chief Driver

Vertical mobility(within the same department/function)

• What are the decisive criteria to move up to a higher position?
  1. Demonstrate analytical skills
  2. Command over written and spoken English
  3. Demonstrate leadership competence

Required Skills or Experience

Education

• At least Senior High School Certificate
• Diploma is a plus

Specific Training Required

• Defensive Driving Skills
• Fleet Maintenance and Management

Required experience (work field and number of years)

•  Minimum of two years Riding experience
•  Having a driving skill with required license will be an added advantage