Regional Registration Officer - National Identification Authority (NIA)



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National Identification Authority IT Jobs in Ghana


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The duties and responsibilities of a Regional Registration Officer at National Identification Authority (NIA) will include:

  • Overseeing the operations of multiple NIA district registration offices;
  • Leading a team to manage the day-to-day affairs of the Regional Office;
  • Ensuring the smooth running of the NIA offices in the Region and effectively supervising staff to meet operational targets;
  • Building partnerships with local authorities and fostering effective public relations to advance the work of NIA;
  • Establishing District Offices and assisting NIA to recruit staff within the Region;
  • Planning and executing Regional projects and programmes;
  • Preparing the procurement requirements of the Region;
  • Managing the Regional targets and implementing plans to ensure quality and cost effectiveness in Regional operations;
  • Co-ordinating all registration and card issuance activities at the Regional level;
  • Ensuring the operational excellence;
  • Leading the provision of customer-based services;
  • Ensuring that all complaints are promptly investigated and addressed;
  • Preparing and submitting periodic reports on activities of the Regional and District Offices;
  • Reviewing the performance of staff within the Region;


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  • Organising and implementing training programmes for all staff in the Region, including staff at the Premium Centres;
  • Ensuring professionalism, discipline and welfare of staff in the Regional and District offices;
  • Undertaking monitoring functions of registration operations within the Region;
  • Co-ordinating the safe and secure transportation of registration equipment, materials and personalized ID Cards within the Region;
  • Ensuring compliance with all workplace health and safety regulations and public service policies and procedures;
  • Reporting promptly all technical faults beyond first-level maintenance and transporting all faulty machines to the headquarters;
  • Performing any other duties as may be assigned by the Executive Secretary from time to time.

 

Qualifications and Experience

  • A Master’s Degree in the Social Sciences, Law, Business, Computer Engineering, Computer Science/Information Technology or related discipline from a recognised University or equivalent professional qualification;
  • At least two (2) years post-qualification working experience which combines strategy and operational leadership prior to working with NIA;
  • A minimum of two (2) months working experience with NIA;
  • Proven completion of National Service.

 

Competencies and Skills

Applicant must have the following:

  • Excellent leadership skills;
  • High integrity and maturity;
  • Sound decision-making skills;
  • Strategic planning and performance management skills;
  • Excellent and effective communications and interpersonal skills;


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  • Strong analytical, quantitative and problem-solving skills;
  • Good negotiation, persuasion and conflict management skills;
  • Excellent report writing skills;
  • Agility and ability to work under pressure and meet deadlines;
  • Fluency in written and spoken English;
  • Fluency in at least one Ghanaian Language;
  • Working knowledge of one other Ghanaian language is an advantage;
  • Proficiency in Microsoft Office;
  • Willingness to accept posting to any part of the country.

Salary and other Conditions of Service: As applicable in the Public Service



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