Sales Operations and Planning Manager - Milvik Ghana

THE ROLES AND RESPONSIBILITES REQUIRED

• Takes a holistic approach to designing and implementing the territory sales model, considering the entire system in the organization from top to bottom and how sales are impacted.
• Designs territory sales planning framework from; sales presentations, market and territory workplans, input into recruitment strategy, compensation structures and hold training team to account. 
• Establishes a coaching culture amongst local field sales management enabling continuous improvement, driving the retention of sales associates.
• Increases team productivity by installing field practices, meetings, 121s and quality improvement feedback session.
• Works closely with members of local team and Global specialist teams, translating sales strategy into tactics and the consistent implementation of best practices across territories. 
• Responsible for sales related communications across the business.
• Improves and increases sales associate performance and increased conversion.
• Defines and communicates business’s KPIs and targets to all salespersons
• Plans and forecasts KPIs across (sales volume, quality of sales, channel activity related indicators, channel incentives, subs acquisition costs, etc.).
• Measures and evaluate sales data to predict outputs vs. react to outputs.
• Ensures financial plans, actual, budgets and forecasts are integrated into operational planning cycles.

• Assess key risks and opportunities and proactively address budget deviations/ recommend corrective actions. 
• Provide in-depth analysis on performance / improvement recommendations 
• Daily communication of Associate / Team Leader performance to track MTD performance
• Identify changes in acquisitions numbers and ensure actionable tasks are carried-out, together with measurement of their success
• Responsible for identifying cost reduction opportunities with proper recommendations to reduce Cost of Acquisition
• Develops channel reports / share gaps per region and city and drive initiatives to increase market share.
• Post-mortem analysis for all launched initiatives to control our cost versus claimed revenue.
• Analyzes patterns in consumer and market behavior, and subsequently define data-driven action strategies to consistently optimize the business’s commercial performance.
• Engages marketing ensuring BTL activities are targeted and support territory go to market plans.
• Supports the Country Manager in business development activity as directed, particularly where it relates to developing already deeply integrated partnerships.

THE CANDIDATE – SKILLS AND EXPERIENCE REQUIRED  

• Minimum 5 years professional working experience in sales in senior manager level role within field / territory sales
• Proven Field Sales operations and territory planning experience 
• BA in business administration, sales, statistics, mathematics, or Masters preferable
• Deep understanding of people and data with a high level of commercial acumen and an understanding of consumer bases
• High emotional intelligence with superior levels of self-awareness, personal resilience, and the ability to relate to others and adapt approach as the situation requires
• Proven understanding of direct sales field operations
• Ability to multi-task and effectively run a number of projects simultaneously, flexibility and agility are essential.
• Urgency when working, analyzing and adapting to different situations, quickly understanding changes and reacting confidently and decisively
• An eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision-making.
• Build trust, good working relationships and communicate effectively with your colleagues and across functions.
• Excellent communicator, ability to make yourself understood and are a good listener.
• Have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it.
• Can set the pace and the priorities, and then you bring a methodical approach to meeting your goals.
• Excellent analytical and communication skills (both verbal and written) 
• Excellent interpersonal skills and presentation skills
• Maintain a positive morale with a professional attitude