Quick Credit & Investment Customer Service Jobs in Accra
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Quick Credit & Investment Micro-credit Limited, a non-bank financial institution located in Ghana requires the services of energetic CALL Center Executives. The job location is Accra-Ring Road Central
Job Description
- Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
- Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
- Educating clients by explaining procedures; requirements, answering questions and also providing information.
- Receiving and handling customer complaints in a timely manner.
- Maintaining communication equipment by reporting fault and problems.
- Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
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Skills Requirements:
- Excellent Verbal communication
- Excellent Phone skills
- Good listening skills
- Excellent Data entry skills
- A good team player
- Excellent Attention to details
- Great sense of professionalism
- Ability to Multi-task
The applicant must be able to speak good English and two of the following languages
a. Wala
b. Dagbani
c. Frafra
d. Hausa
Qualification Required & Experience
Education, Experience, and Licensing Requirements:
- Minimum of HND
- Previous customer service experience, especially in the financial industry preferred.
Location: Accra
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Quick Credit & Investment Micro-credit Limited, a non-bank financial institution located in Ghana requires the services of energetic CALL Center Executives. The job location is Accra-Ring Road Central
Job Description
- Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
- Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
- Educating clients by explaining procedures; requirements, answering questions and also providing information.
- Receiving and handling customer complaints in a timely manner.
- Maintaining communication equipment by reporting fault and problems.
- Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
ADVERTISEMENT - CONTINUE READING BELOW
Skills Requirements:
- Excellent Verbal communication
- Excellent Phone skills
- Good listening skills
- Excellent Data entry skills
- A good team player
- Excellent Attention to details
- Great sense of professionalism
- Ability to Multi-task
The applicant must be able to speak good English and two of the following languages
a. Wala
b. Dagbani
c. Frafra
d. Hausa
Qualification Required & Experience
Education, Experience, and Licensing Requirements:
- Minimum of HND
- Previous customer service experience, especially in the financial industry preferred.
Location: Accra
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