HR Operations Officer - Petra Holdings

 Petra Holdings HR Operations Officer Job Summary

• To provide high-quality HR Administration support to employees, managers, and support the HR operations agenda by liaising with the HR team and line managers to deliver a seamless service.
• To be the first point of contact for standard HR policy administration within agreed standards and SLAs

Essential Functions

• Ensure effective administration of the recruitment process; job adverts, shortlisting, coordinating interviews, regret emails, appointment letters, etc. within agreed SLAs
• Responsible for a timely new starter and leaver administration including onboarding, pre-employment checks, coordinating and executing orientation, induction, probation follow up, and exit interviews.
•  Respond and resolve where possible routine employee queries, issues, and complaints, escalating where appropriate to the relevant HR person
• Maintain proper record keeping and filing systems including third-party contact information.
• Responsible for up to date and accurate HR data analytics and employee records, both electronic and paper-based, leading all HR master data changes in HR systems

• Manage Employee Self-service, build relationships with employees and colleagues to ensure information is communicated clearly and appropriately
• Coordinate and manage key employee engagement activities such as happy hour, staff parties/events, etc.
• Administer, monitor, and evaluate surveys, the provision of employee benefits and act as the first line of support to all employees for any enquiries
• Support key Talent activities such as TNA’s, performance management, coordination of development programs where needed, and tracking training impact and hours
• Monitor adherence by all employees to company policies and procedures
• Drives the execution of HR processes for the defined business area as required from time to time.
• Initiate requisitions and process invoices for HR team activities and processes

Education

• Degree holder in HR or Business Management and/or Professional HR accreditation e.g. CIPD, SHRMP, IHRMP
• Good IT literacy including excel, word, mail merge, and PowerPoint

Experience:

•  Min 3 years’ experience in a similar role
• HR systems administration
• Data analytics
• Recruitment process coordination and administration
• Using and manipulating reports
• Employee service and resolving issues
• Skills & Knowledge:
• Strong HR Operational and coordination skills
• Pragmatic problem solver
• Good engagement and collaboration skills
• Excellent communication skills, across all levels of the organization, both internal and external
• Strong customer focus
• Excellent Team player
• Good HR Information systems understanding

Supervisory Responsibility

This job requires no supervisory duties.

Desired Skills and Experience

• Position requires at least a Bachelor’s degree from an accredited college or university in Commerce or Business Administration (Accounting Option)
• A minimum of five years hands-on experience in credit control or accounts receivable in ISP or telecommunication industries.
• Professional qualification up to part two from ACCA or CA (Ghana) is an added advantage

Technical Competencies:(i.e. key technical skills/knowledge required for the position)

• Thorough knowledge of Microsoft Office use (i.e. Word, Excel, Power point, E-mail and Internet)
• Thorough knowledge of international accounting principles and practices.
• Ability to prepare reconciliation statements