Country Manager - GE Healthcare

Job Description Summary

Proactively develop & implement GE Healthcare sales strategy by creating and sustaining strategic relationships/alliances with Strategic Accounts at the country level, such as hospitals or hospital groups, government bodies or group purchasing organizations, thereby creating growth for GE Healthcare (GEHC) to achieve the Operating plan via both direct and indirect channels.

This role is based in Accra, Ghana and will be responsible for the development of new & existing business opportunities. Proactively develop & implement GE Healthcare sales strategy by creating and sustaining strategic relationships/alliances with Strategic Accounts at the country level, such as hospitals or hospital groups, government bodies or group purchasing organizations, thereby creating growth for GE Healthcare (GEHC) to achieve the Operating plan via both direct and indirect channels.

This role is based in Accra, Ghana and will be responsible for the development of new & existing business opportunities.

Job Description

Roles and Responsibilities

• Achieve sales and orders targets for GEHC sales in assigned GEHC accounts and territory.
• Provide strategic leadership and direction for the GE Healthcare functional teams.

• Leverage Product Sales Specialists, Account Managers, Service and other Company resources to provide necessary technical equipment, service or clinical content to customers.
• Coordinate GE Healthcare team on strategic accounts to deliver solutions that meet or exceed customer expectations.
• Target, get access, builds relations, develop a business strategy and maximize business opportunities for all GE Healthcare businesses, products & services within allocated accounts, territory and channels.
• Represent GEHC and act as a primary customer point of contact in the allocated accounts, territory and channels.
• Proactively build network with government bodies and key opinion leaders as well as deep understanding of healthcare structure in assigned territories and accounts.
• Coordinate direct & indirect deals for multimodality projects and aim at maximizing share of direct deals within territory/accounts.
• Leverage the other internal vertical modalities; Primary & Referral Care & projects organization to commercialize opportunities to a close and create new business from various sources, partnering with other institutions to grow, develop healthcare projects to a satisfactory conclusion where GEHC wins the Equipment and service pull through from the project.
• Constantly connect partners with GE resources to transfer experiences and create qualified capabilities & ensure full visibility on the performance of distributors, both financially (revenue, cost & margins) and service delivery
• In cooperation with Modalities and Marketing functions, drive GE Healthcare marketing events in assigned territory. Be aware of segmentation and targeting in HCS and apply relevant product benefits to each client’s segment.
• Analyze market trends, competition and accounts to develop a business plan and strategy that creates new business opportunities for all GE Healthcare products & services. Provides on-going feedback to management, modalities, services and marketing.
• Leverage Product Sales Specialists, Account Managers, Service and other Company resources to provide necessary technical equipment, service or clinical content to customers.
• Develop & implement GTM plans with Zone cross functional teams to achieve results through effective project proposals, negotiations, and contracts.
• Apply methodology to drive and monitor channel effectiveness and improvement initiatives as well as applying global standards, programs and create Op Mechs for performance reviews
• Develop & maintain a high level of customer satisfaction through consistent high quality interactions with customer management, drive customer R-NPS on their accounts.
• Build long term strategic alliance with portfolio of accounts to continue to add value.
• Promote Service offerings, identify and escalate commercial service needs.
• Pro-actively monitor and escalate service issues to drive customer NPS.
• Follow GE policies, procedures and Operating Mechanism. Proactively participates in company initiatives depending on organizational needs and as directed by management.
• Enforce global compliance standards, perform rigorous due diligence on channels and oversee compliance audit programs Ensure knowledge of and compliance of integrity and company policies.

Required Qualifications

• Minimum 10 years of sales experience
• 5 years managing large government/commercial accounts
• Demonstrated ability to work directly with Hospital CEO, CFO, etc.
• Demonstrated executive level relationship building with senior Government & Institutional customers
• Demonstrated GE Healthcare Network Experience

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Previous experience selling GEHC Equipment or other medical equipment/devices
• Must have valid authorization to work full-time without any restriction in Ghana

Desired Characteristics

• Leadership and Team Building skills
• Contract Compliance Experience
• Negotiating Skills
• Healthcare Finance Experience
• Strong Process Management Skills
• Demonstrated Computer skills with special emphasis upon Excel and PowerPoint
• Strong writing skills (letters, e-mails, business plans, etc)