Izwe Loans Customer Service Jobs in Takoradi, Western Region
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Relationship Manager, Savings at shall be directly responsible for mobilising deposits for the branch.
Sales and Business Growth
- Responsible for ensuring the achievement of monthly sales for the Company’s deposit products.
- Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).
- Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.
- Responsible for maintaining and updating the design of the required marketing material(s).
- Responsible for maintaining and updating the design of the required application forms and investment certificates.
- Responsible for client acquisition.
- Responsible for managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.
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Customer Care and Relationship Management
- Responsible for ensuring the maintenance of excellent relationships between the other business and its top clients.
- Responsible for ensuring the maintenance of excellent relationship between branches.
- Responsible for training the Savings Sales Staff in the Branch.
- Responsible for ensuring that all Relationship Officers deliver good quality services to all clients.
- Responsible for leading and developing a strong sense of client orientation amongst all Relationship Officers.
- Responsible for Deposit Programme related queries by customers and potential customers.
- Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
Reporting
- Responsible for weekly reporting on progress and performance to Management.
- Responsible for any other task(s) that Management may assign.
Requirements:
- A bachelor’s Degree (Finance, Economics or Business preferred)
- Excellent knowledge of the Ghanaian small business climate and preferences
- Minimum three (3) years’ experience in sales management role.
Skills / Attributes
- Hard working and analytical;
- Self-starter;
- Excellent communication and interpersonal skills;
- Sales target driven and good sales skills
- Team spirit is essential
- Very neat and well-organized person
Working hours: Daily 8h00 till 17h00 or as required to fulfil one’s responsibilities.
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The Relationship Manager, Savings at shall be directly responsible for mobilising deposits for the branch.
Sales and Business Growth
- Responsible for ensuring the achievement of monthly sales for the Company’s deposit products.
- Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).
- Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.
- Responsible for maintaining and updating the design of the required marketing material(s).
- Responsible for maintaining and updating the design of the required application forms and investment certificates.
- Responsible for client acquisition.
- Responsible for managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.
ADVERTISEMENT - CONTINUE READING BELOW
Customer Care and Relationship Management
- Responsible for ensuring the maintenance of excellent relationships between the other business and its top clients.
- Responsible for ensuring the maintenance of excellent relationship between branches.
- Responsible for training the Savings Sales Staff in the Branch.
- Responsible for ensuring that all Relationship Officers deliver good quality services to all clients.
- Responsible for leading and developing a strong sense of client orientation amongst all Relationship Officers.
- Responsible for Deposit Programme related queries by customers and potential customers.
- Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
Reporting
- Responsible for weekly reporting on progress and performance to Management.
- Responsible for any other task(s) that Management may assign.
Requirements:
- A bachelor’s Degree (Finance, Economics or Business preferred)
- Excellent knowledge of the Ghanaian small business climate and preferences
- Minimum three (3) years’ experience in sales management role.
Skills / Attributes
- Hard working and analytical;
- Self-starter;
- Excellent communication and interpersonal skills;
- Sales target driven and good sales skills
- Team spirit is essential
- Very neat and well-organized person
Working hours: Daily 8h00 till 17h00 or as required to fulfil one’s responsibilities.
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