Hubtel Limited Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Purpose:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; educating and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responsibilities (functions and duties):
- Contribute to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Utilize computer technology?
- Work with the customer service manager to ensure proper customer service is being delivered
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
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Knowledge and Critical Skills:
- Product Knowledge
- Listening Skills
- Multitask
- Attention to Detail
- Analytical/Problem Solving
- Ability to Work Under Pressure/Adaptability
- Computer Skills
Qualifications:
- Tertiary certificate, or Degree in any related field;
- 1+ years’ experience working in a similar role
- Have a high level of written and oral communication skills.
Other Requirements:
- Ability to work from home with reliable internet connectivity and stable power.
- Ability to provide your own equipment (laptop) for work.
Key Performance Indicators:
Performance on this role will be measured by;
- Customer Satisfaction
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Purpose:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; educating and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responsibilities (functions and duties):
- Contribute to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Utilize computer technology?
- Work with the customer service manager to ensure proper customer service is being delivered
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
ADVERTISEMENT - CONTINUE READING BELOW
Knowledge and Critical Skills:
- Product Knowledge
- Listening Skills
- Multitask
- Attention to Detail
- Analytical/Problem Solving
- Ability to Work Under Pressure/Adaptability
- Computer Skills
Qualifications:
- Tertiary certificate, or Degree in any related field;
- 1+ years’ experience working in a similar role
- Have a high level of written and oral communication skills.
Other Requirements:
- Ability to work from home with reliable internet connectivity and stable power.
- Ability to provide your own equipment (laptop) for work.
Key Performance Indicators:
Performance on this role will be measured by;
- Customer Satisfaction
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