Human Resources Officer - Catholic Relief Services

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. Catholic Relief Services (CRS) has been working in Ghana since 1958 in Health, Agriculture, Peacebuilding, Water and Sanitation, Microfinance and Education programs.

Job Description

• Reports to:  Human Resources Manager
• Department:  Admin
• Salary Grade: 7
• Location: Tamale, Northern Region, Ghana

Supervisory Responsibilities: None

Key Working Relationships

• Internal:  HR Manager, CP leadership, All CP staff, RTA Human Resources (where appropriate).
• External: Representatives of local government authorities, Peers from other NGOs in the country, Local legal counsel, Providers of HR-related services, CRS Partners.

Job Summary

You will help coordinate and support the execution of the Country Program (CP) HR strategy and operational plans in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high quality service to address HR programs, services and operations needs in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration.

Roles and Key Responsibilities

• Provide support to the HR Manager in her responsibilities with regards to the overall management of HR programs and services in the CP.
• Help coordinate and support HR processes, activities, and service delivery, to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Assess service needs and provide quality process services and advice to support managers in their daily staff management responsibilities.
• Collect and organize input on HR processes and policies and participate in the review and update of various systems, manuals, guidelines, and tools.
• Support professional development needs assessment and help ensure the provision of precise development programs for CRS staff and partners.
• Perform assigned roles and responsibilities including management of employees, employment, the employee lifecycle, employee absence records, recruiting and onboarding in the CRS HRIS (Insight).
• Maintain record keeping through personnel files and the HRIS in adherence to required CRS, donor, and local law regulations. As needed provide support on analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.

Required Skills or Experience

• Bachelor’s degree in Human Resources Management or Business Administration required. Additional relevant experience and completion of HR certification or courses may substitute for some education. 
• Minimum of three years’ work experience in HR, preferably with an International or local NGO and good knowledge of HR best practices and standards.
• Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices. Good understanding of the local labor law.

Knowledge, Skills and Abilities

• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
• Strong customer service ethic and abilities
• Very good planning, coordinating, and organizing skills
• Able to maintain confidential information
• Proactive, resourceful, solutions-oriented and results-oriented
• Excellent communication and interpersonal skills
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Required Languages – English. Must be able to communicate fluently in oral and in writing.

Travel - Must be willing and able to travel up to 5 %.