Job Description: Responsibilities & Requirements
A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA
Job Summary
- Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
- Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
- Educating clients by explaining procedures; requirements, answering questions and also providing information.
- Receiving and handling customer complaints in a timely manner.
- Maintaining communication equipment by reporting fault and problems.
- Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
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Qualification Required & Experience
Education, Experience, and Licensing Requirements
- Minimum of HND
- Previous customer service experience, especially in the financial industry preferred.
- Age Limit: 25
Skills Requirements:
- Excellent Verbal communication
- Excellent Phone skills
- Good listening skills
- Excellent Data entry skills
- A good team player
- Excellent Attention to details
- Great sense of professionalism
- Ability to Multi-task
- The applicant must be able to speak good English and at least two (2) Ghanaian languages
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A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA
Job Summary
- Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
- Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
- Educating clients by explaining procedures; requirements, answering questions and also providing information.
- Receiving and handling customer complaints in a timely manner.
- Maintaining communication equipment by reporting fault and problems.
- Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
ADVERTISEMENT CONTINUE READING BELOW
Qualification Required & Experience
Education, Experience, and Licensing Requirements
- Minimum of HND
- Previous customer service experience, especially in the financial industry preferred.
- Age Limit: 25
Skills Requirements:
- Excellent Verbal communication
- Excellent Phone skills
- Good listening skills
- Excellent Data entry skills
- A good team player
- Excellent Attention to details
- Great sense of professionalism
- Ability to Multi-task
- The applicant must be able to speak good English and at least two (2) Ghanaian languages