Reputable Company Customer Service Jobs in Accra
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A non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. These Executives are expected to be residing IN OR AROUND CENTRAL ACCRA
Job Summary
- Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
- Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
- Educating clients by explaining procedures; requirements, answering questions and also providing information.
- Receiving and handling customer complaints in a timely manner.
- Maintaining communication equipment by reporting fault and problems.
- Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.
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