Vodafone Ghana IT Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role Purpose
- Develop collaborative cross-functional working relationships with all Business units and serve as a business relationship linkage at all level including Senior Management
- The incumbent is responsible for ensuring that customer’s need is satisfied
Responsibilities
Responsibilities and Experience
Impact on business
- Agree with business units on technology Service level requirements
- Agree with internal business support unit on Operational Level Agreements
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- Relate with Business units to ascertain performance levels of Services from a Customer and Users perspective.
- Understand the changing business needs and determine levels of Service required to support the business.
- Translate Strategic, Tactical and Operational objectives of business units to Service Level Agreements/Technology deliverables
Customers, supplier and third parties
- Ensure Underpinning contract support technology Service Level Agreements
- Conduct Customer Satisfaction Surveys and report on user’s experience of Services
- Development and maintenance of technology vendor, supplier and contract database
Leadership and teamwork
- Drive the drafting, implementing and monitoring of Service improvement plans
- Attend regular technology and business governance meetings
- Deliver a ‘Service mentality’ and ‘collaboration approach’ in relationships between technology and business units.
- Facilitates and leads the planning and execution of business change management systems through the use of technology
- Actively adheres to and enforce compliance and risk management policies, and participates in business continuity planning
Innovation and change
- Manage and oversee a well-documented auditable processes that assures quality of service and maximise delivery capability
- Leads in identifying, assessing and promoting the use of existent and innovative technologies for increased productivity or new capabilities for the business
- Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.
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Communication
- Performs research, and investigates potential solutions for internal client groups and communicates solution recommendations that support business requirements
- Provide clear communication through workshops, presentations and (or) other informal sessions to stakeholders on service issues and their resolutions
- Monitor and Report on technology Service Level Performance/Achievements
- Works to communicate and understand concerns related to technology alignment across
Experience
- Strong technological background, with BSc qualification in Computer Science, Engineering, Telecommunications or equivalent
- ITIL Foundation Certificate, Practitioner in Service Level Management will be an added advantage
- 2 years’ experience in an area of specialization; with experience working with others
- Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)
- Experience in technology Service support and Delivery Experience
- Experience in Service Level Management Experience
- Demonstrate thorough knowledge of procedures and customer related processes
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Role Purpose
- Develop collaborative cross-functional working relationships with all Business units and serve as a business relationship linkage at all level including Senior Management
- The incumbent is responsible for ensuring that customer’s need is satisfied
Responsibilities
Responsibilities and Experience
Impact on business
- Agree with business units on technology Service level requirements
- Agree with internal business support unit on Operational Level Agreements
ADVERTISEMENT - CONTINUE READING BELOW
- Relate with Business units to ascertain performance levels of Services from a Customer and Users perspective.
- Understand the changing business needs and determine levels of Service required to support the business.
- Translate Strategic, Tactical and Operational objectives of business units to Service Level Agreements/Technology deliverables
Customers, supplier and third parties
- Ensure Underpinning contract support technology Service Level Agreements
- Conduct Customer Satisfaction Surveys and report on user’s experience of Services
- Development and maintenance of technology vendor, supplier and contract database
Leadership and teamwork
- Drive the drafting, implementing and monitoring of Service improvement plans
- Attend regular technology and business governance meetings
- Deliver a ‘Service mentality’ and ‘collaboration approach’ in relationships between technology and business units.
- Facilitates and leads the planning and execution of business change management systems through the use of technology
- Actively adheres to and enforce compliance and risk management policies, and participates in business continuity planning
Innovation and change
- Manage and oversee a well-documented auditable processes that assures quality of service and maximise delivery capability
- Leads in identifying, assessing and promoting the use of existent and innovative technologies for increased productivity or new capabilities for the business
- Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.
ADVERTISEMENT - CONTINUE READING BELOW
Communication
- Performs research, and investigates potential solutions for internal client groups and communicates solution recommendations that support business requirements
- Provide clear communication through workshops, presentations and (or) other informal sessions to stakeholders on service issues and their resolutions
- Monitor and Report on technology Service Level Performance/Achievements
- Works to communicate and understand concerns related to technology alignment across
Experience
- Strong technological background, with BSc qualification in Computer Science, Engineering, Telecommunications or equivalent
- ITIL Foundation Certificate, Practitioner in Service Level Management will be an added advantage
- 2 years’ experience in an area of specialization; with experience working with others
- Solid understanding and technical expertise in a broad range application and technical architecture components (applications/OS, database, network)
- Experience in technology Service support and Delivery Experience
- Experience in Service Level Management Experience
- Demonstrate thorough knowledge of procedures and customer related processes
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