InfoView Data Solutions Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
To build and nurture long-term relationships with customers through proactive relationship management on a daily basis.
Job responsibilities/ duties:
- Must be self disciplined, self motivated and a good team player
- Must have excellent presentation and communication skills
- Must have the “can do” attitude and willingness to learn new skills to improve performance
- Must have active listening skills and communicate effectively to customers
- Must have “customer first” attitude where customer needs ALWAYS comes first
- Must have ability to learn technology skills quickly
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- Must have mobile phone (Android, iOS, Windows) usage skills and experience
- Must have a basic understanding of database technology
- Must have Microsoft Office, Google Docs and Google Drive productivity software skills and ability to use them effectively
- Must have the ability to accept criticism and work through them
- Respond to customer needs/requests between 7 am and 9 pm via phone, email, skype and/or Whatsapp
- Provide daily updates to your lead and/or management on your customers request, task assigned (Github issues), issues from customers and customer visits
- Must meet and exceed the expectations of management and team leadership
- Manage all aspects of the customer relationship process and after sales activities.
- Log & create customer request tickets on Github
- Resolve all customer requests assigned to you
- Ensure all customer issues are resolved before visiting customer sites
- Collaborate with the engineering/technical team on customer complaints or requests to ensure that customer needs are incorporated into our products and services
- Travel to schools to visit and address their needs and concerns
- Create a database of all schools assigned with decision makers and influencers details
- Marketing/ cross selling of other InfoView services
- Create and maintain strong business relationships with all levels of customer/school organizations
- Drive customer needs to completion
- Document site visits by taking good pictures for branding purposes
- Work with the team to develop a monthly newsletter or video
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
To build and nurture long-term relationships with customers through proactive relationship management on a daily basis.
Job responsibilities/ duties:
- Must be self disciplined, self motivated and a good team player
- Must have excellent presentation and communication skills
- Must have the “can do” attitude and willingness to learn new skills to improve performance
- Must have active listening skills and communicate effectively to customers
- Must have “customer first” attitude where customer needs ALWAYS comes first
- Must have ability to learn technology skills quickly
ADVERTISEMENT - CONTINUE READING BELOW
- Must have mobile phone (Android, iOS, Windows) usage skills and experience
- Must have a basic understanding of database technology
- Must have Microsoft Office, Google Docs and Google Drive productivity software skills and ability to use them effectively
- Must have the ability to accept criticism and work through them
- Respond to customer needs/requests between 7 am and 9 pm via phone, email, skype and/or Whatsapp
- Provide daily updates to your lead and/or management on your customers request, task assigned (Github issues), issues from customers and customer visits
- Must meet and exceed the expectations of management and team leadership
- Manage all aspects of the customer relationship process and after sales activities.
- Log & create customer request tickets on Github
- Resolve all customer requests assigned to you
- Ensure all customer issues are resolved before visiting customer sites
- Collaborate with the engineering/technical team on customer complaints or requests to ensure that customer needs are incorporated into our products and services
- Travel to schools to visit and address their needs and concerns
- Create a database of all schools assigned with decision makers and influencers details
- Marketing/ cross selling of other InfoView services
- Create and maintain strong business relationships with all levels of customer/school organizations
- Drive customer needs to completion
- Document site visits by taking good pictures for branding purposes
- Work with the team to develop a monthly newsletter or video
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