Vodafone Ghana Telecommunication Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Joining Vodafone Ghana is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
JobSearch Ghana is creating transparency between you and the employers. Visit us everyday for latest Vodafone Jobs In Ghana 2020. Please do not pay anybody a fee. Proceed with caution.
Click on a Vodafone Ghana job vacancy below to read more and apply
Latest Vodafone Ghana Jobs
Jeopardy Controller
The Jeopardy Controller will respond to all customer jobs in jeopardy and delay, before and after commitment date and expedite for best possible resolution. He or She will also progress 2nd stage repair and, get an estimated completion date for all other delayed jobs from suppliers. it is the responsibility of the Jeopardy Controller to make sure that customers are kept informed either directly or indirectly in line with agreed process. The successful candidate will also work with internal suppliers and partners for the management of Redline and VBS related issues to deliver VF promise and delight customers timely and at minimum cost.
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Responsibilities
- Proactively manage jobs in UNIK, CBS, CRM and FFA systems that are delayed before commitment.
- Proactively manage jobs in UNIK and CRM that are delayed after commitment.
- Run start of day reports of new delays in UNIK, CRM and CBS and repeat 3 times in the course of the working day
- Expedite second stage repair resolution when job returned incomplete from JM system.
- Ensure that Estimated Completion Dates (ECD) is input to all delayed jobs.
- Input progress notes to ensure commercial and call centres have latest information
- Ensure that customers are kept informed of progress on a regular basis where delay is protracted.
- Carry out robust escalation to achieve success for customers
- Create “child” job for Schedule controller as soon as a delay is resolved, and a further visit is required.
- Coordinate with RTM’s in terms of fault restoration by providing them with needed support required.
IP Transport & Services Engineer
The IP Transport & Services Engineer will be responsible for the architecture and design of the IP/MPLS backbone, IP transport access networks and IP services in adherence to relevant standards and best practice
Responsibilities and Experience
- Escalation point for difficulties in fault resolution and problem solving by operational staff.
- Assures the current and future integrity of the CPN by:
-
- Defining and implementing solutions that aligns with best practice and future strategy
- Ensuring internal and external suppliers, partners and customers are aware of best practice and future strategy and adhere to it.
- Review others work (e.g. Solutions Delivery and Operations teams) to ensure they are in line with best practice and future strategy.
- Recommends and drives improvement actions in line with Vodafone’s continuous improvement techniques
- Maintain up-to-date documentation on current network architecture and services.
- Delivery of the Vodafone Ghana IP/MPLS backbone network and IP transport access infrastructure.
- Support development of future strategy & roadmap documentation
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Joining Vodafone Ghana is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
JobSearch Ghana is creating transparency between you and the employers. Visit us everyday for latest Vodafone Jobs In Ghana 2020. Please do not pay anybody a fee. Proceed with caution.
Click on a Vodafone Ghana job vacancy below to read more and apply
Latest Vodafone Ghana Jobs
Jeopardy Controller
The Jeopardy Controller will respond to all customer jobs in jeopardy and delay, before and after commitment date and expedite for best possible resolution. He or She will also progress 2nd stage repair and, get an estimated completion date for all other delayed jobs from suppliers. it is the responsibility of the Jeopardy Controller to make sure that customers are kept informed either directly or indirectly in line with agreed process. The successful candidate will also work with internal suppliers and partners for the management of Redline and VBS related issues to deliver VF promise and delight customers timely and at minimum cost.
ADVERTISEMENT - CONTINUE READING BELOW
Responsibilities
- Proactively manage jobs in UNIK, CBS, CRM and FFA systems that are delayed before commitment.
- Proactively manage jobs in UNIK and CRM that are delayed after commitment.
- Run start of day reports of new delays in UNIK, CRM and CBS and repeat 3 times in the course of the working day
- Expedite second stage repair resolution when job returned incomplete from JM system.
- Ensure that Estimated Completion Dates (ECD) is input to all delayed jobs.
- Input progress notes to ensure commercial and call centres have latest information
- Ensure that customers are kept informed of progress on a regular basis where delay is protracted.
- Carry out robust escalation to achieve success for customers
- Create “child” job for Schedule controller as soon as a delay is resolved, and a further visit is required.
- Coordinate with RTM’s in terms of fault restoration by providing them with needed support required.
IP Transport & Services Engineer
The IP Transport & Services Engineer will be responsible for the architecture and design of the IP/MPLS backbone, IP transport access networks and IP services in adherence to relevant standards and best practice
Responsibilities and Experience
- Escalation point for difficulties in fault resolution and problem solving by operational staff.
- Assures the current and future integrity of the CPN by:
-
- Defining and implementing solutions that aligns with best practice and future strategy
- Ensuring internal and external suppliers, partners and customers are aware of best practice and future strategy and adhere to it.
- Review others work (e.g. Solutions Delivery and Operations teams) to ensure they are in line with best practice and future strategy.
- Recommends and drives improvement actions in line with Vodafone’s continuous improvement techniques
- Maintain up-to-date documentation on current network architecture and services.
- Delivery of the Vodafone Ghana IP/MPLS backbone network and IP transport access infrastructure.
- Support development of future strategy & roadmap documentation
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