Metso Engineering Jobs in Ghana
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Job Title: Senior Service Engineer
Purpose of the position
To grow MRO business and improve customer service for the end users.
In practice this means going (i.e. get him/herself) to the sites and helping customers in any valve related issues. In addition to support local partners on service-related matters with speedy and high-quality communication to customers both on technical queries and commercial offers. Creating sales opportunities through Life Cycle Service Plans and shutdown planning.
Areas of responsibility
- Meet or exceed monthly and yearly sales targets and quotas assigned to areas of responsibility by management.
- Manage the complete scope of shutdown services in the designated markets.
- Maximize knowledge of install base to generate sales though creation of life cycle plans.
- Make presentations of products to existing and potential customers in a bid to develop business. Travel to customer sites to present solutions, resolve technical issues and close orders. Conduct product training sessions at distributors or customer sites.
- Review customer RFQ’s and POs, ensure timely responses and high quality execution.
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- Generate call reports on a weekly basis and present to management in order that full knowledge of sales activities of the territory are recorded.
- Attend sales meeting and trade shows/conferences at the request of the Company.
- Works closely with customers’ and convey their requirements to Product Marketing Team.
- Represent the Company in a professional and ethical manner.
Basic requirements of the position
- This position requires customer-oriented sales mindset and solid experience in providing customized solutions to customers in the Process Industry.
- Degree in an engineering discipline, such as mechanical / electrical, computer science, or control systems. (Minimum technical College level).
- Minimum five years sales/service experience and/or proven successful track record serving the flow control market, focusing on valves and pneumatic components in Process Industry.
- Good communications skills and fluent in English –written and spoken.
- Availability to work non-office hours and perform call-out services, if applicable.
- Self-driven, team player mentality and ability to work cross-functionally.
- Must be proficient with Microsoft Word, PowerPoint and Excel.
- Possess own transport and driving license.
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