Administrative Clerk - U.S. Mission

The incumbent, Administrative Clerk  at U.S. Mission is assigned to the Facility Management Office and reports directly to the Senior/Deputy Facility Manager. Provides clerical/secretarial support to the Senior Facility Manager, Deputy and assistant Facility Managers, and the designated Facilities Engineering and Maintenance Supervisors.

The Administrative Clerk will receive telephone and e-mail inquiries for all types of facility related issues, will provide information and direction as necessary, and keep the Facility Management team apprised of customer complaints so corrective measures can be taken.  

Qualifications and Evaluations

EXPERIENCE:

A minimum of two (2) years  as an Administrative Clerk/Assistant or in a clerical setting, or equivalent experience.

JOB KNOWLEDGE: 

The incumbent shall possess job knowledge to include general computer literacy, basic math, and office management and administrative skills. Must be proficient in the use of Microsoft Office software (Outlook, Word, Excel, Power Point etc.) and other computer programs, and customer service oriented.

Education Requirements:

Completion of secondary school is required.

Evaluations:

LANGUAGE:

English level III (Good working knowledge) Written/Speaking/Reading is required.
Twi level III (Good knowledge) Written/Speaking/Reading is required. In order to communicate with local contractors and other Facility Management LE Staff. ( Language Proficiency will be tested)

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SKILLS AND ABILITIES:

The incumbent must be a visionary, forward thinker, and quick understudy with an aptitude to learn so he/she can anticipate the needs of the office and those individuals he/she supports. Must have excellent interpersonal skills in order to deal with a myriad of personalities including frustrated customers; able to hanpe a large workload that encompasses multiple tasks. Must be organized, methodical, decisive, and have professional telephone skills.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): 

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Accra, Ghana may receive a compensation package that may include health, separation, and other benefits.For EFMs, benefits should be discussed with the Human Resources Office.The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: 

Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.HIRING

PREFERENCE ORDER:

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*

1. AEFM / USEFM

1. FS on LWOP and CS with reemployment rights **

* IMPORTANT: 

Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent P-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for apitional employment considerations, please visit the following link.