Response One Ghana Customer Service Jobs in Accra
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Response One’s Alarm Monitoring Representative position is a great part-time or full-time position for those living in or around the Accra. In a modern state of the art call centre environment with a fun atmosphere, our Monitoring Representative’s take on a very important role, to ensure the safety of our customers including;
- Properly respond to alarm signals from our customers’ alarm systems
- Dispatch emergency signals to police, fire, and medical agencies.
- Provide world class customer service to our customers in their time of need.Training will be provided before taking emergency calls.
Key responsibilities also include
- Provide peace of mind to our customers by responding to alarm signals.
- Verify false alarms and/or send out the proper emergency responders.
- Receive and process inbound calls from agencies requesting information regarding emergency dispatches.
- Utilise and develop your customer service skills to profoundly impact our customers and their property.
- Join a team of dedicated professionals working together to make a difference.
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Qualification
- HND Diploma or equivalent
- Customer service experience preferred
Requirements
- Ability to successfully pass a criminal background check and meet licensing requirements.
- Must be at least 18 years old.
- Have an understanding of basic computer functions.
- Passion for providing high-quality customer service.
- Great multitasker with the ability to manage multiple internal programs.
- Confidence in your ability to understand, connect with, and de-escalate customers.
Benefits
- Salary.
- Comprehensive training and on-going opportunities for training and professional development.
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Response One’s Alarm Monitoring Representative position is a great part-time or full-time position for those living in or around the Accra. In a modern state of the art call centre environment with a fun atmosphere, our Monitoring Representative’s take on a very important role, to ensure the safety of our customers including;
- Properly respond to alarm signals from our customers’ alarm systems
- Dispatch emergency signals to police, fire, and medical agencies.
- Provide world class customer service to our customers in their time of need.Training will be provided before taking emergency calls.
Key responsibilities also include
- Provide peace of mind to our customers by responding to alarm signals.
- Verify false alarms and/or send out the proper emergency responders.
- Receive and process inbound calls from agencies requesting information regarding emergency dispatches.
- Utilise and develop your customer service skills to profoundly impact our customers and their property.
- Join a team of dedicated professionals working together to make a difference.
ADVERTISEMENT - CONTINUE READING BELOW
Qualification
- HND Diploma or equivalent
- Customer service experience preferred
Requirements
- Ability to successfully pass a criminal background check and meet licensing requirements.
- Must be at least 18 years old.
- Have an understanding of basic computer functions.
- Passion for providing high-quality customer service.
- Great multitasker with the ability to manage multiple internal programs.
- Confidence in your ability to understand, connect with, and de-escalate customers.
Benefits
- Salary.
- Comprehensive training and on-going opportunities for training and professional development.